When searching for an older listing to re-launch for something that we have unexpectedly been able to restock,
I sometimes find the listing I am looking for as part of a combined order.
The only way that I can copy the single listing is to split the order so that I can view it as a relaunch.
Unfortunately, I find that when I split the order, Vendio generates a new winning bid email for each individual item that was on the old order.
Is there any way to stop this from happening so that I can view the old listing for relaunch once it is part of a combined order.
Or can single items be made to be viewable on Vendio within combined orders?
I am talking here about items that are more than a couple of months old and that eBay has already removed from their data banks.
Thanks,
Susan
[ edited by wgonzales on Feb 19, 2009 05:14 PM ]
[ edited by wgonzales on Feb 19, 2009 05:14 PM ]
posted on February 19, 2009 05:19:38 PM new
Hello Susan,
You don't have to split the order up in order to relist the item.
Find the item in your closed section, check the whole order and click to relist it.
On the next page where you make any needed changes prior to relisting, you can simply uncheck the item you don't need from the order and submit the one item that you do.
Additionally uncombining an order shouldn't trigger a brand new WBN to be sent. If it shows step one as completed in post sale once uncombined, check the fulfillment checklist to verify the date of the WBN as having been sent. (to see that it was likely from before and not new)
posted on February 19, 2009 08:00:07 PM new
Hi Chris,
Thanks very much for the instructions on a better way to relist from the combined order. I am happy to learn that there is a simpler way!
Regarding the WBN, it happened every time I have used the split process for this.
They are sent immediately and they are definitely newly triggered because I get copies sent to my email. (I then had to send a quick version of "Oops, sorry, my error" followup to the customer before they wondered why I was bothering about items paid for many months ago.)
At least it will not be a problem for me any more since I will be doing as you suggest for the relaunch process in the future.
