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 wgonzales
 
posted on May 18, 2009 04:50:22 PM new
A WBN for item #290219581211 was sent out multiple times. Copy came into my email at 5:15, 5:27 and again 7:34 (so far). Why so many?

Thanks,
Susan
[ edited by wgonzales on May 18, 2009 04:50 PM ]
 
 ChristopherCS
 
posted on May 18, 2009 05:05:08 PM new
Hello,

The logs show a record of all 3 as having been triggered, as though it was clicked to send it 3 times.

Do you manually trigger the WBN in any cases, or is all sending of the WBN for this item handled automatically?


Regards,
Chris
 
 wgonzales
 
posted on May 18, 2009 06:22:07 PM new
Usually auto. This one I did trigger manually, so I originally figured I must have double clicked when I saw the 5:27 notice follow the 5:15. But I never touched the item folder again, so when the third one came through two hours later, I thought something else might be going on.

 
 NathanCS
 
posted on May 20, 2009 10:16:32 AM new
Hello Susan,

Please keep an eye on this and let us know should it happen again. It could be that all three copies were triggered around the same time, but that there was a longer delay on the last one.

Regards,
Nathan

 
 wgonzales
 
posted on May 24, 2009 06:14:28 PM new
Will do, Nathan.
Thanks,
Susan

 
 
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