posted on November 14, 2009 07:30:56 PM
I have two questions ... the first is just an annoyance that I'd like to be able to correct. The second is a major issue that is costing me money:
1) Normally unsold items, once they are relisted, disappear from the closed items. They are no longer doing this on my listings. Is there a remedy for this? It's really causes my sales manager page to be very confusing.
2) Significantly more important, eBay is suddenly closing a lot of my older fixed price listings because the listings do not have a "handling" time. When I try to relist them using Vendio, your listing page shows there is a handling time already. However, if I go to relist them in eBay, it shows that a handling time was never put in. Wasn't Vendio going to do a global fix on this new handling time requirement? If that was done, apparently it didn't take because I've had about a dozen listings canceled by eBay recently. All for lack of handling time. Each one costs money to relist. Not good.
BTW: the listings that haven't moved off my closed listings despite relisting are NOT just the listings that eBay ended. Some of them are auction items that automatically relisted and are currently active auctions.
1. When you relist an item it will remove itself from the closed section if it is a true relist, meaning it would be eligible from relist credit from eBay (IE the second time around, or the 4th, 6th, 8th, 10th time around.)
When you relist an item there is an eligibility column beside it. If it says 'relist' or 'relist - non-refundable' it will remove that copy from the closed section when the new item goes live. If however it lists the item as being a 'copy' - meaning your re-listing a sold item or relisting an unsold item for the 3rd, 5th, 7th item, then it will remain in the closed section even when the new item goes live.
2. Yes, we did try to update all Vendio listings with Handling time and return policy details, when those items were available to be edited (meaning no bids, more than 12 hours remaining, if its a multiple quantity fixed price listing then no previous purchases would have been made - the same things that would keep you from being able to revise a listing at eBay directly.) - It is possible however that other things would have stopped us from being able to revise the item, for example if you have any references to money orders or checks, the revisions would have failed in those cases as well. We can take a look at one of these for you if you want to forward over an example, to see why it wouldn't have been able to be revised to add HT/RP details.
posted on November 17, 2009 07:52:46 PM
Thanks for the reply Chris but this was not the case.
1) in the relisted items, there were some that I relisted within eBay that did not remove themselves, but several of the items sitting in closed were on the Vendio auto-relist. However, they are still also sitting in closed. Do you need their item numbers?
2) We are not talking about mentions of checks or money orders here. eBay is cancelling listings because there is NO HANDLING TIME. When I relist them, that's what they have asked for over and over. They cancelled another one tonight. When I click relist ... and the listing comes up ... the following is at the top of the listing (in red) --
"Please provide the correct information in the highlighted fields.
Handling time - Please select a handling time.
Please enter a valid value."
1. Yes, sample item numbers will help us help you with your reported issues. Items that you relist from eBay will not remove themselves from the closed section, only the 'true' relists as mentioned above. Even auto-relist items that aren't 'true' relists as described above will not remove themselves from the closed section automatically.
2.Sorry for any confusion, I was just trying to relay to you that other problems may have caused items to fail to be available for revisions. The reasons are those mentioned. If you don't think any of those things would have applied, supply an example item number and ill investigate further for you.
posted on November 25, 2009 07:34:58 AM
-- 370292112455 --
This is one of the item numbers for items relisted that have not been removed from my closed. This is not one of my items that eBay cancelled(I will pull one of those item numbers and list it separately). This is one of many items I relisted thru Vendio that remain in my closed listings.
The item number you listed was itself a relist of a previous item, so opting to relist that one triggered the system to generate a copy of it to submit anew back to eBay - as item number 230403908407 this time around.
Since this was a copy and not a true relist, the original item remains in the closed section.
posted on November 28, 2009 08:25:27 AM
That has never happened before. We usually allow things to list twice at auction and if they still don't sell we relist as an FP item in our eBay store. We handle everything this way and only recently have these items, being relisted as FP into our store, remained in closed. This makes it difficult to see what's what and has caused us to relist things multiple times and have duplicates listed -- and has cost us money as a result.
What has changed at Vendio that is causing this to happen?
posted on November 28, 2009 09:30:27 AM
370291602354
The above number is another one where this has happened. This item has ONLY been relisted one time and it was relisted from an unsold auction into another auction. It is actually still up on eBay right now as an auction. This was a Vendio auto-relist ... not a manual relist. However, it did not disappear from the unsold closed listings when it relisted. AGAIN, this was not a relist into our eBay store ... where we changed the properties (into an FP listing), this was a direct Vendio auto relist. This SHOULD HAVE DISAPPEARED from the closed listings if the Vendio auto relist option is working correctly.
posted on November 28, 2009 09:39:46 AM
Hi Kozersky - thanks for the nice compliment which I can return - I clicked thru on your website which is great looking (nice, clean & easy to navigate too). Is this a Vendio website?
I checked your account, but the only active listing that I was able to locate that has the same title as your listing "370291602354" is an eBay store item. Could you please let us know the listing number for the active auction relist, so that we can take a look?
posted on November 29, 2009 10:03:43 AM
370291624967
370295369303
OK, you're making this much more work for me than it should be. I really just want this fixed, I don't have the time right now to be responding with every one of these queries. Above are two eBay numbers. The first is the original auction number which did not sell and was on auto-relist. The second number is the number of the relisted item and it is AT AUCTION, not in our eBay store. Like many other items, the unsold item number is still sitting in my closed auctions and did not disappear when it was relisted. This item was on Vendio auto-relist. This was not manuatlly relisted and if you're going to tell me that the relisted item is a copy, then this is a flaw in the Vendio system. Please help me figure this out.... this is not only an annoyance, it is costing me money because of duplicate items. I have nearly 200 items listed and it's tough to keep track of them manually.
Thank you.
posted on November 29, 2009 12:34:22 PM
Here are SIX more listings that are sitting in my closed listings as if they were unsold but they were actually on auto-relist and did relist and are up right now at AUCTION (their listings are up tonight). Again, these are listings that should have automatically been removed from my closed listings once they relisted, correct? The relists are not copies, they are auto-relists that went right back up at auction. I have more examples, but I hope that these six, plus the ones I just gave you will give you enough examples that you can stop coming back and asking me for some more examples. Please look into this. Thank you.
(just look in my closed auctions, you'll see these, among others)
230400270762
230402269971
370291600982
370291600802
370291600669
230400269618
Have you recently triggered an import of your eBay listings, by any chance? From what I am seeing it appears that this might be what happened. Please note that when an eBay import is triggered, all active and recently closed eBay listings that are not currently in your account are imported into your account. So if you had relisted the items, and the original listings were automatically deleted, they would have been reimported when the eBay import was triggered. (And would again be showing in your account.)
posted on November 29, 2009 08:30:21 PM
You guys are NOT listening to me. SEVERAL OF THESE ARE ITEMS THAT ARE ON AUTO RELIST AND RELISTING BACK INTO AUCTIONS. What does that have to do with doing an import from eBay? Tonight I relisted over a dozen items and they are all still sitting in my closed items. Please someone please look at my closed items.... look at the unsold items and you will see them in my active listings as well. This is driving me nuts, not to mention costing me money. I cannot fathom what doing an eBay import has to do with anything.
I rarely get angry at Vendio - I have been with Vendio for 10 years and through the good and the bad times. I've even met a number of you at eBay events. I don't comment on these boards a lot but I am a good Vendio customer and have steered a lot of new customers your way. I need help now, NOT EXCUSES. I think I've earned it.
Our apologies for any confusion our responses have caused. I will try and clarify a few points that might help narrow down the issue quicker.
First, it doesn't make any difference if you relist the item manually from your closed section or if the item is setup on an automatic relist - the rule about 'true' relists Vs 'copy' items remains the same.
When you relist an item and the relist goes live, there are situations where the original will remain in your closed section.
(a Relist is when you re-list an item that had not sold on it's previous attempt)
Put simply the second time you relist an item, meaning the third time it goes live you are technically submitting a copy of this item back to eBay as a new listing.
In the above scenario you would have launched an item once, it moved to the closed section where either you or the system relisted in, in that case the original was removed from the closed section. When that item closed and you chose to relist it again (or had it setup to do so automatically) - this was posting this item for the third time around, which is going to eBay as a new listing and not really as a relist of the item that just went into the closed section for the second time, the 'original' in this case (which was the second occurrence) remained in your closed section even when the third occurrence of it went live to eBay.
To answer your question on what any of this would have to do with importing - if you trigger an import from eBay - your telling the system to go out and find any available items from eBay that aren't already in your account. IF you do this, items that were removed from the closed section during true relists (the second, fourth, sixth occurrences of the items) would then be imported back into your account.
This is why knowing if an import has been triggered or not is important, as it effects the behavior being reported.
We will investigate now into the items your reporting and will post back with our findings. To date the system has always worked this way and we are eager to help track down any issues if your items are not confirming to the way the system is supposed to manage these (as has been outlined here and in my posts from above in this thread).
1. 370291624967 - this item was brought into your account via an eBay import.
2. 370295369303 - this item shows as having been deleted. It was a relist of item 370291624967 (the item shown above.) This item closed, unsold and you re-listed it back to eBay as an eBay storefront item numbered 230405994648 (which is still active.)
For this item, did you manually delete it from the closed section after you found it there?
3. 230400270762 -
Item is closed & unsold. Item was imported from eBay.
4. 230402269971 -
This item isn't in your closed section currently, upon checking eBay it looks to belong to another user.
5. 370291600982 -
Item is closed & unsold. Item was imported from eBay.
6, 7, and 8 are all showing the exact same thing. We can see that the items are unsold and that they are in the Sales Manager system as the result of an import request that was done.
Do you recall doing any imports recently? (if you ever did a relist, list, best offer or otherwise from eBay directly you could use the 'track' function instead to just track that one specific item, rather than import all listings available at eBay under your ID.)
posted on December 1, 2009 08:00:55 PM
I do NOT know what you are looking at. THESE WERE AUTO RELISTS OF AN AUCTION THAT DID NOT SELL THE FIRST TIME. They were not copies. They were not imports.
The only listings I imported ... and you can see them in my closed ... are listings that eBay ended because the change in handling policy ... that Vendio was supposed to have done, apparently did not work! eBay started systematically ending my FP listings that are in my store. I could not relist these from Vendio because, when I went into Vendio, you guys showed that there WAS a handling policy there. However, eBay did NOT show this handling policy. When I posted about this you gave me some mumbo jumbo about how this was MY fault (!) because there was a mention of checks or money orders in those listings. NO, THERE WASN'T. So, I manually relisted each of those thru eBay which means I had to import them into Vendio. You already knew I did this from previous postings. YOU CAN TELL THE DIFFERENCE IN THOSE BY LOOKING AT MY CLOSED LISTINGS -- THEY ARE THE ONES THAT SAY "0/1" - they were store listings... I HAVE NO OTHER STORE LISTINGS THAT ENDED.
I also have auction listings that went unsold and were AUTO-relisted by VENDIO. HOW ARE THOSE LISTINGS STILL IN MY CLOSED AS UNSOLD? I have some that were relisted manually by me because I did not want to put them up at auction again and they went into my store. I'VE BEEN DOING THIS FOR 10 YEARS ... THE PROCEDURE FOR RELISTING FROM AUCTION INTO A STORE IS TO CLICK RELIST, THEN EDIT, THEN CHANGE FROM AUCTION TO FIXED PRICE. CORRECT? I'VE BEEN USING THIS PROCEDURE FOR 10 YEARS AND HAVE NEVER, NEVER, NEVER HAD ALL THESE LISTINGS SITTING IN MY CLOSED AS UNSOLD. As soon as they relist, they automatically remove themselves from my closed.
Sorry for all the caps and all the ranting but I am out of patience. I simply want this fixed.
When the items were imported, did you use the 'track' option and enter the item number to manually track them one by one, or click the link labeled 'import my eBay listings' ?
If you ran an import rather than tracking them individually by item number - that would explain why all of these items effected show as having been imported.
As long as another import isn't ran you won't run into this again. Unfortunately the only way to correct the ones that were already imported is to re-archive them.
If you go to relist an item going forward and it is a true relist and doesn't remove itself from the closed section, please let us know.
posted on December 5, 2009 09:56:35 AM
It's as if we are NOT speaking the same language here. Please explain to me what importing listings from eBay has to do with the fact that when I have an item on VENDIO's AUTO RELIST option, it does not remove itself from the closed listings? How can one impact the other? I do not see the connection and I think you are not answering my questions.
The question is simple: why are my items that went unsold and were on VENDIO AUTO-RELIST still in my closed listings -- when they did relist and they are in my active listings???????? That should have nothing whatsoever to do with any "imports" from eBay. If if does, please explain why it does.
When you do an eBay import, it will import all active and recently closed listings, including any listings that were previously removed from your Vendio account. It looks like what happened is that you relisted items, and the originals were automatically removed from your account. At that point they would not appear in your account. But then at some point you did an eBay import, which brought in all of your recently closed listings, including those listings that were previously removed. So the original listings that were previously deleted were brought back in to your account, making it appear that they were never deleted in the first place.
posted on December 5, 2009 03:09:03 PM
That is NOT what happened. Most of those items, when they went unsold and were relisted by Vendio, simply did not evey leave my closed listings. You guys are still dodging the issue and blaming an import for this. I SAW THIS HAPPEN. In any case, the import I did was before a lot of this happened. I HAVE ITEMS THAT RELISTED LAST WEEK THAT ARE STILL SITTING IN MY CLOSED. That was significantly AFTER the import I had to do. You are dodging the basic issue - which is that I have a number of items sitting in CLOSED/UNSOLD that should not be sitting there because they relisted -- it has NOTHING to do with any import.
Nathan, you and Christoper are customer service guys and not techs - can you escalate this to the techs? I really want an answer to this because it has caused a mess in my records and cost me money. eBay treated a lot of my relists as if they are new listings - that's unacceptable. You may think I'm just pestering you about something that's not important -- it is -- IT HAS COST ME MONEY IN LISTING FEES.
[ edited by lennonhall on Dec 5, 2009 03:11 PM ]
Do you have a listing number that we can use to duplicate the problem? What we would need is a listing that you have confirmed qualifies for eBay's relist credit, and is ready to be relisted. We can then relist the item for you and hopefully be able to see the problem.
Note that we offer technical support and are both familiar with the process for relisting items and how to troubleshoot it.
There are a few issues that need to be addressed in this thread.
1. Some items WILL remain in the closed section even when you relist them. While this may not be how you want it to work, this is how it has always worked and its important to note the situations when they SHOULD remain in the closed section to identify if there is a problem with the system when it's supposed to remove them.
2. If your item should qualify for relisting credit at eBay then you should be receiving it.
Two scenario's:
1. You listed an item once and it didn't sell.
2. You listed an item, it didn't sell and you relisted it - it didn't sell the second time around either.
In #1 above, once you relist this item the original WILL remove itself from the closed section. Additionally this relisted item should qualify for relisting credit at eBay.
If you view the original item (while not logged into eBay) - you should even see a link at the top of the eBay page referencing the item was relisted, with a link to the new one.
If you were to check your eBay statement, the relisted item should also reference that it is a relist of the original item on the line for it (as eBay will charge you the listing fee initially for the relist, though recognizing it as a relist so if it sells they can credit you back the listing fee.)
In #2 above, once you relist this item the original WILL NOT remove itself from the closed section. You are technically submitting a new listing, not a relist of the original.
There is an easy way to tell if an item is going to remove itself from the closed section upon relist by viewing the 'availability' column mentioned in a previous post.
When you relist an item, it will look like this, note the 'availability' column:
Even if you setup the item to automatically relist, the behavior is the same. If its really a relist - then the original is removed from the closed section.
If it's really a copy and not a relist, meaning it's the third, fifth, seventh, ninth/etc time that your resubmitting it - the original remains in the closed section even when the relist/copy goes live.
All of that is thrown out of the window however if an import is triggered though, as items that have been removed but are still available from your sellers list at eBay will be imported back into the account per the import request.
[ edited by ChristopherCS on Dec 7, 2009 10:29 AM ]
posted on December 21, 2009 12:08:57 PM
Thanks for taking me through all this tutorial as if I'm a newbie but I'm a 10 year Vendio customer so I really do know the drill. It has never mattered before whether an item has been relisted once, twice or three times ... they've never stayed in the closed before. Period. This has now stopped happening so I'm assuming something that was not working before is now working.
