posted on November 17, 2015 07:57:21 PM new
Me too!!!!! I just listed a couple of auctions and go errors on both. Ended one, made a copy and re-launched with the same problem. Second time doesn't show the pink highlight error message when viewed on eBay but gallery photo not showing. WTH!!! Immediate attention to this issue, PLEASE!
posted on November 17, 2015 10:15:11 PM new
Vendio: two items are currently active on eBay with no gallery photo. Please FIX them or tell me how to fix them. As mentioned above, I ended one of them and re-launched with the same results. One is item #311487716542. The other is #381469757848
posted on November 18, 2015 10:07:54 AM new
Hello,
Thank you for contacting Vendio and I'm sorry to hear you are experiencing trouble.
I would like to inform you that Header/Gallery images are hosted by eBay. So, it appears that due to some problem, eBay was not successful in generating the Gallery Image. I would also like to inform you that omission of your Gallery Image on eBay search results does not means that your listings do not have images uploaded to them.
However, for future reference, if any listing which has the header image available in the listing but does not have the image next to it on eBay search results page, you should be able to correct the problem in the listing fairly easily using the eBay tool that can be accessed using the following link:
http://cgi5.ebay.com/ws1/eBayISAPI.dll?DisplayGalleryImagePageV3
You can find below is the link on how to change the Gallery image on the listing:
http://pages.ebay.com/help/sell/fix_gallery.html
For further clarification regarding the same, I would request you to please get in touch with eBay Customer Support.
eBay was experiencing technical difficulties when your listing was launched which might have caused this issue.
You can view eBay's Site status of technical issues at http://downdetector.com/status/ebay.
You can find the information also at the link below:
http://www.ecommercebytes.com/C/S/S
I apologize about the inconvenience.
If you have any additional questions or concerns pertaining to your Vendio account, please feel free to contact us. We will be happy to continue assisting you.
