posted on December 15, 2017 10:34:58 PM new
It appears the issue with my listings being secure has been resolved, but I'm noticing another issue now. You can no longer click on the photos inside the listing and see it larger. It just shows a darkened screen. You can only click on the photos at the top part of the listing. Please send this issue to tech support.
posted on December 18, 2017 01:23:38 PM new
It appears to be working, but not the same as it used to. There isn't any wording under the photos in the Vendio portion of the listing that say "click to enlarge". Also in the past, when you would click on a photo, the others would appear on the same page so you could look at the others without exiting. If you click on the photo, it will enlarge super big and you may only see black on the page unless you scroll down to find the photo. That never happened before.
posted on December 18, 2017 02:27:28 PM new
Hello,
Thank you for writing in.Please note we checked your acount and were unable to reproduce the issue at our end.Could you please provide us with some listing ID's as examples on which the click to enlarge image function is not working in order for us to assist you accordingly.
Please let us know if you have any questions
Best regards,
Chetan
Vendio Customer Support
Simply Powerful eCommerce
posted on December 19, 2017 08:53:01 AM new
This thread sent me to check out my listings.
I find that some do not respond to the click to enlarge, such as #302006627458. Also found the issue toyspast is speaking of on item #272986052747 and #272982726939, just as two examples, if you want to check it out.
[ edited by wgonzales on Dec 19, 2017 08:53 AM ]
[ edited by wgonzales on Dec 19, 2017 08:55 AM ]
posted on December 19, 2017 10:19:34 AM new
Hello,
Thank you for providing a few examples. We did recently change how click-to-enlarge images work, which was necessary in order to comply with eBay's policy changes. There was a period of time when click-to-enlarge images were disabled, and it is likely that listing number 302006627458 was launched during that time (or it is a relist of a listing that was launched during that time).
As part of the changes the "click-to-enlarge" text was removed and it is no longer possible to show all of the images in one box after clicking to enlarge one of them. I do see that it is sometimes necessary to scroll to see the image after clicking to enlarge it, and I have asked our engineers to take a look to see if that can be changed. Sorry for the trouble!
Best Regards,
Nathan
Vendio Customer Support
Simply Powerful eCommerce
