posted on November 10, 2019 02:22:47 PM new
Item Ajoite in Quartz Crystal - South Africa (FP)#273883937286, a GTC listing, is showing on Vendio as a closed, unsold item. But it is still active on eBAy.
Please advise.
Thanks!
posted on November 11, 2019 09:29:22 AM new
Hello,
Thank you for writing in. Please note we checked the item as mentioned titled "Ajoite in Quartz Crystal - South Africa" and Listing ID:273883937286 and the item is reflecting under your Active Listings. Please let us know if you need any further assistance in this regard or if you have any questions.
Best regards,
Fritz
Vendio Customer Support
Simply Powerful eCommerce
posted on November 12, 2019 02:42:01 PM new
Just happened again: Large Uruguayan Uruguay Amethyst Crystal Cluster w Cut Base ~ Over 5 Pounds (FP) 273886753436 and
Uruguayan Uruguay Amethyst Crystal Cluster w Calcite & Cut Base (FP) 273886900432 $164.00
[ edited by wgonzales on Nov 12, 2019 02:59 PM ]
posted on November 12, 2019 03:56:22 PM new
Hello,
Thank you for writing in. We have filed a support request with our engineers regarding the issue reported titled “Items showing as Closed on Vendio but are active on eBay”. The support ticket for any future reference to this issue is VEND-357. We will keep you posted once we receive a response. Please let us know if you have any questions.
Best regards,
Fritz
Vendio Customer Support
Simply Powerful eCommerce
posted on November 13, 2019 11:03:25 AM new
Okay, so now there is just the third item showing as closed (that is actually live) but there are a dozen older previously sold items sitting in my "Post Sale Summary: Unsold Items" list.
IDK if this is just something happening while the techs are working on the issue?
Or a separate issue?
posted on November 13, 2019 11:38:45 AM new
Hello,
Thank you for writing in. Please note we checked the item as mentioned titled "Uruguayan Uruguay Amethyst Crystal Cluster w Cut Base" and Listing ID:273886909981 and the item is reflecting under the Active Listing section.
If you see any inconsistencies going forward please use the Refresh function on the item you are facing issues with and that should move the item automatically into the Active section.
Please let us know if you have any questions.
Best regards,
Fritz
Vendio Customer Support
Simply Powerful eCommerce
