posted on March 12, 2024 05:15:54 PM new
Trying to relist the following item: Quartz Crystal Skull Carving with Rainbows and a Touch of Smoky (FP) $149.95
I keep getting an error message "Error 717: Package weight is not valid or is missing.
The package weight is not valid or is missing. Provide a valid number for the weight."
Well I keep adjusting the weight to see if it helps, but still keep getting an error.
What should I do to get this to launch?
posted on March 13, 2024 10:04:55 AM new
Apologies for the inconvenience. This issue has been escalated to our engineers, who have identified that it originates from eBay's end. They have subsequently contacted eBay support and are collaborating with them to resolve the issue.
In the meantime, as a workaround, you can try creating a new listing by using the copy feature from the failed listing and then attempt to list it again. This should resolve the issue.
