posted on September 4, 2001 11:56:54 PM
I recently relisted a few auctions that had non-paying bidders from the AW site by using the relist option under the "non paying bidder" link yet I notice they posted as new auctions on eBay. On Aw when they relisted they showed as "copy".
I'm confised, I was told that relisting in this mannor would send them to eBay as a relisted auction. Now I lose a possible eBay relist credit.
On auctions that I relisted that did NOT have a bidder the relist was fine.
You will need to request a refund from eBay for the relist charge, because it did close with a winning bidder even though it was a non paying bidder. I will look into this further.
posted on September 5, 2001 10:19:09 PM
Thanks for the response Sonya but I really don't think the problem is ebay's fault since AW configured the relist as a "copy" rather than a "relist" when AW submitted my listing to eBay for relisting.
If I request a refund from eBay as you suggest, I'm sure they will first chastise me for not using their "relist" link, then they will probably tell me that 1, I'll have to wait to see if the auction sells the second time around to qualify for the listing fee credit for the original auction, and 2, make me go through the motions of requesting a refund and explaining it all over again. At which point they will again tell me that I should have used the "relist" link. And so on...
I know that I can (and I always do) request a credit of the original listing's Final Value Fees from eBay but this is entirely separate from the relisting fees credit issue.
If I use the "relist" link on the eBay site I get a credit for the listing fees if it sells the second time regardless if there is a "winning (but deadbeat)" bidder or not for the original auction.
Thus, I continue to feel that it is AW's error in not passing the relisting to eBay in the manner that eBay requires to qualify for a possible relisting credit.
I do hope that AW's engineering can remedy this problem for future re listings.
Perhaps they can also cause the use of the AW "relist" link to also automatically issue a credit for the original auction FVF's that AW charged for the failed auction sale since AW does offer a credit for failed auction sales.
That would be better than making us jump through hoops on AW as well as eBay to get a credit for failed auction sales.
As it stands now I get hit for additional fees for any failed auction by both eBay and AW because of AW, and I have to use my valuable time and energy to "manually" scratch and beg for a credit all the time thinking it's all designed to make me want to give up trying to get my credit since it only amounts to a buck or two per auction on my end but the aggregate of your user base giving up credits can really add up on your end.
posted on September 13, 2001 07:03:08 PM
Please hurry because things have gotten worse!
I just relisted several auctions that had no bidders from the AW site by using the relist option under post-sale management and they are sheculed to post as NEW auctions on eBay (due to launch 9/15). This is in addition to the continuing problem I described at the beginning of this thread.
On Aw when they relisted they again showed as "copy". Previously I was not having this problem with auctions that had no winning bider.
Again I pay unnesessary eBay fees!!! - NOT happy!
I think AW should reimburse me not only for the AW listing fees, but also for the resulting eBay fees for the auctions that I would have normally received a credit for.
When you are relisting (even directly at eBay), you will receive a new item
number and your eBay bill will state "insertion fee". If the relisted item
sells, eBay will add to your bill a new entry indicating an insertion fee credit.
If you have a non paying bidder, eBay has a method to request a refund which is described here:
Note also that eBay refunds only the Final
Value Fee, not the insertion fee. User will still pay the insertion fee, and
may only apply for Non-Paying Bidder Appeal Form.
If you have any questions, please let me know. Thank you for your patience.
posted on September 14, 2001 03:35:38 PM
Hello again Sonya, and thanks for your response to my third message in this thread.
I must not be stating my problem very clearly here because although you have responded quickly and given me answers to my questions, and those answers are correct in and unto themselves, they miss the point of my problem.
For example,
(AW)
>>When you are relisting (even directly at eBay), you will receive a new item
>>number and your eBay bill will state "insertion fee". If the relisted item
>>sells, eBay will add to your bill a new entry indicating an insertion fee >>credit.
Your answer is accurate, however my point is that AW has configured my auctions as a "copy" and not as not as a "relist".
Here is one example my several pending listings that I posted by selecting the "relist" link in PSM as copied from my AW control panel - note the word "copy".
"Envelope Tray for HP Laserjet II or III $9.95 21h 4m Copy"
When these auctions are posted to eBay they will post as NEW auctions as far as eBay is concerned. eBay will have no way to know that I intended these auctions to be posted as a relist of the same item that did not sell in the original posting of this item.
eBay will not configure the new auction listing to provide me a credit of my original auction LISTING fees if this item sells on the second listing because AW (will have) posted these auction as a NEW auction rather than a RELIST.
In this example, there is no issue with respect to eBay's FVF's because the original auction for which I am attempting to RELIST did not have a winning bidder. In fact any ebay FVF's are a non issue because I see no connection between eBay's FVF's and AW. Only eBay's listing credits and AW's FVF's and listing fees are involved in this issue.
(AW)
>>If you have a non paying bidder, eBay has a method to request a refund which
>>is described here:
Again you are correct, I have used eBay's "non-paying bidder FVF refund" procedure from time to time as I needed to. However in my last post to this thread and in the above example, I was speaking about AW's posting (will be posting) my auctions as NEW rather than the intended RELIST when I used the RELIST link in PSM.
I further understand and I did not intend to infer (if I did) that AW has any responsibility or connection whatsoever to eBay's FVF refund procedure. AW's role in this is matter is as an off site (to eBay) auction posting service and post sale management service. My point is that AW has failed in the auction posting part of the service because AW has posted (will post) my auctions incorrectly as NEW "copy" rather than RELIST as the RELIST link in PSM is supposed to do.
(AW)
>>Note also that eBay refunds only the Final value Fee, not the insertion fee. User will still pay the insertion fee, and may only apply for Non-Paying
>>Bidder Appeal Form.
I want to clarify this point you have made:
eBay will refund (credit) the FVF for an auction that has a "non-paying bidder" pursuant to eBay's policy on this issue. This is not at issue here.
eBay will refund (credit) the original auction's LISTING fee if when the item is listed a second time and sells the second time around. However eBay's policy on this issue requires in part that in order to do this the seller must relist the auction by using eBay's RELIST link.
Here is an excerpt from eBay's relist policy:
"Here's how to relist: Go to the item page for your completed auction, and click where it says, "now that the auction has ended, you can easily relist this item by clicking here."
Certainly when posting from an off site service, such as AW, this condition is or should be met as it is facilitated by behind the scenes processing. This is done obviously so that eBay doesn't have to manually intervene in relisting because the web site CGI is designed to handle this.
AW needs to post auctions in the manner that eBay requires so that both eBay and the seller are not burdened with manual intervention to get relisting credits. In my pending relisted auctions AW is not doing that.
Now with respect to my first post in this thread and with respect to the one single auction in the last group of auctions I set for relisting. AW continues to post auctions as NEW that in this case were intended to be RELISTED by my using the RELIST link under the NON-PAYING BIDDER link in PSM.
This is my original complaint when I started this thread and it has been compounded by my new complaint of AW also incorrectly posting (will post) as NEW my auctions that had no winner.
When I spoke of my contention that AW should be responsible for my FVF and listing fees, I was referring to the following fees:
The listing fees charged by eBay that I will not be able to get a credit for (without a hassle) from eBay for items that sell on the second listing.
Because AW incorrectly posted them as NEW.
The listing fees charged by AW for the auctions that should have been set as RELIST the second time.
Am I correct that AW doesn't charge the .05 listing fee for a (unsold the first time) RELIST?
The FVF's that AW charged for those auctions that had NON-PAYING BIDDERS that I intended to RELIST and AW set to relist as NEW.
Am I correct that AW credits FVF's for NPB's?
In summery:
Auctions that did not have a winner and should have been set for RELIST because I selected them and clicked the RELIST link in PSM have been set by AW to post as NEW on 0/15.
The single auction that had a NPB and should have been set for RELIST because I clicked the NON-PAYING BIDDER link in the auction's detail page and then the RELIST link has been set by AW to post as NEW on 9/15.
There were previous auctions that had a NPB and should have been set for RELIST because I clicked the NON-PAYING BIDDER link in the auction's detail page and then the RELIST link had been set by AW to post as NEW.
There were many auctions involved and unfortunately with the tragic events of this week I failed to maintain a list of those that have already been relisted. I will attempt to recreate a list if needed. Those that are now (as of 9/14) in my pending auctions and almost all of those that are currently running are incorrectly set to post or have been posted as NEW.
In conclusion:
AW is costing me money beyond what AW charges for the AW service because AW is dysfunctional in it's listing mechanism. I contend that because it happens that AW profits to a degree from this dysfunctional condition that AW is not placing a high priority on a fix for this situation. Excuse me for being blunt but it's my money I talking about here.
AW has acknowledged they are aware of this situation in a post dated September 6, 2001 09:47:59 AM yet the problem continues. I quote: "We have been able to replicate this problem, and will be notifying engineering right away. Thank you for your patience". It's now September 14th.
It is unfair to any and all of the members of AW who are affected by this situation and wrong to allow it to continue any longer. How much patience do we need to have? I don't think it is so complicated that it can't be fixed in a few hours time, so please get it fixed.
posted on September 16, 2001 01:41:47 PM
Relisting items update 9/16/01:
The following items set to relist on 9/15 by using the RELIST link in PSM did in fact post as relisted auctions (with a couple of exceptions) on eBay even though they were posted as "copy" on AW. To who ever fixed this - Thank You!
The item # 1275384307 that did not post as relisted auctions on eBay was an auction that had a winning but NON-PAYING bidder and I had used the RELIST link on the NON-PAYING BIDDER page. I don't understand why this item did not post as a relist after someone at AW told me this is the correct proceedure to use to cause it to post as a relisted auction.
Item #1275384313 is a new listing and posted as NEW as it was supposed to.
These items ended without bidders on 9/16 and I used the RELIST link on the AW control panel page to relist them and they posted on eBay as NEW!
Can someone please tell (offically) me why this is happening??
Another $1.89 in potential credits from eBay that I lose altogether. It seems like a petty amount but it will add up over time and it is MY MONEY! I certainly can't hold eBay accountable for this now can I? What a hassle it would be to get eBay to recognize these auctions as relists. I think that all the relisting problems have only recently surfaced in the last month or two, or perhaps I just didn't see them before.
Thank you for posting this information regarding relists. In order to keep this problem as clear as possible, please only provide me with the auction IDs for auctions that were relisted from AW (whether or not they appeared as a copy on the relist/relaunch page) that closed with a winner that were not refunded the listing fees at eBay.
All relists and relaunches will be charged a fee when they launch -- only auctions that qualify as relists per eBay's rules (despite what they were labeled as on our site, as I believe there is a problem with the labeling of relists and relaunches) and close with a winning bidder will be credited for the listing fees.
Thank you.
Callie
[ edited by CallieAW on Sep 16, 2001 03:10 PM ]
posted on September 16, 2001 03:44:10 PM
Hi Callie,
Thanks for your response.
(AW
>>All relists and relaunches will be charged a fee when they launch -- only auctions that qualify as relists per eBay's rules (despite what they were labeled as on our
>>site, as I believe there is a problem with the labeling of relists and relaunches) and close with a winning bidder will be credited for the listing fees.
I think that unless there has been a really recent change here that it's more than a "labeling" problem as I became aware of the problem initially when I noticed on my eBay account I wasn't getting the "relisting item" wording on my account or any possible credits.
eBay will not know if the auction is supposed to be a relisting (and I'm sure they will never try to make any assumption about that) unless AW posts it to eBay as a relist.
One solution may be to add a "Toggle - Relist / New" button next to each pending auction. That way we could select whichever way we want the auction to post.
(AW)
>> In order to keep this problem as clear as possible, please only provide me with the auction IDs for auctions that were relisted from AW (whether or not they
>>appeared as a copy on the relist/relaunch page) that closed with a winner that were not refunded the listing fees at eBay
Callie, what about those auctions that I (re)launched today that appeared as NEW auctions on my eBay account? I failed to notice weather they were marked "relist" or "copy" when I launched them but I know that I used the RELIST link on the control panel page. I expect that link to work exactly the same as the like-named link in PSM.
This aspect of the problem concerns me more because I relist many more auctions that had NO bidder than I do with auctions that had a Non-Paying Bidder.
I'm wondering, and I am not meaning to sound dissenting to anyone at AW but does anyone at AW actually run "real time" auctions with "real time" winning, and/or Non-Paying bidders? I'd like to know if anyone at AW who is involved in the coding of the web site has any ongoing first hand experiences of the entire auction process as it relates to the AW service rather than relying on us sellers to send you problem reports.
Thank you for looking into this problem, I hope a solution is found soon as I would rather spend my time posting auctions than writing in these forums..
That way we could select whichever way we want the auction to post.