SonyaCS
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posted on September 5, 2001 09:23:47 AM
eBay has changed their sign in system, which has affected all third party providers. We have been in contact with eBay and a fix is now in progress. We will know the ETA shortly.
All launches since 1am have errored out so they will need to be resubmitted once the problem has been resolved. Thank you for your patience.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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Randolph
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posted on September 5, 2001 09:54:47 AM
Is this also affecting the WBN notification as see have message something to effect that could not identify winner's email address. And gives option to enter manually?
Rannie Vernon
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SonyaCS
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posted on September 5, 2001 10:00:49 AM
Hi Rannie,
WBNs are affected as well. For now, if you need to send out a WBN you will have to do it manually until this problem has been resolved.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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hdoutlet
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posted on September 5, 2001 10:39:37 AM
This is a bunch of CRAP! You guys are supposed to be partners with eBay. Why is it that you are not aware of what is going on in advance so that we do not loose hundreds of auction opportunities? What are we paying you for?
There is no excuse for this type of service, or more accurately, total lack of service. EBay announced upcoming changes to their sign in process on 8-29-01 on their eBay announcements board. What the hell have you guys been doing for us the paying customers? Nothing but reacting to the problem AFTER it occurs. A REAL business would have a Proactive approach to this issue and had the fix in place for when the change over occurred.
Please forward this message to your management. A formal apology to ALL of your customers is necessary for this appalling lack of due diligence on your part to protect the interests of your paying customers. You can't keep running this site like it is still free.
Thank you
hdoutlet
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luckybunch
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posted on September 5, 2001 10:40:45 AM
When will this be fixed?
Gosh this is SO frustrating!
When can we launch our auctions?
Today is a VITAL listing day!
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luckybunch
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posted on September 5, 2001 10:43:43 AM
hdoutlet:
You are RIGHT ON.
AW has a responsilibity to its PAYING customers. For those of us with a large volume of listings, we deserve service.
Why didn't AW plan for this?
No excuse.
As hd states, AW Management NEEDS to see that message and apology is DUE to all.
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barebones1
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posted on September 5, 2001 11:03:58 AM
Ebay did this one NOT AW and several Services just like AW are in the same situation and are working to resolve this..
I use other services as well as AW and all are getting the same ERROR message..Auctions can still be created and launched when this situation is resolved..
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SonyaCS
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posted on September 5, 2001 11:07:48 AM
Hello everyone,
Launching to eBay is now fixed. Engineering is working on relists right now. We do not have an ETA, but please check back here for updates.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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BrianAW
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posted on September 5, 2001 02:11:22 PM
Hi Everyone,
We have made the necessary corrections to our relist system to work with eBay's recent changes. All areas are now fully functional.
Thank you for your patience.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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childsmercantile
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posted on September 5, 2001 02:25:59 PM
so i quess my 150 auctions due to post tonight are good for nothing ?
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BrianAW
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posted on September 5, 2001 02:35:21 PM
Hi Childsmercantile,
All systems are working properly now. You should not have any problems launching your auctions.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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pontiacdealer
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posted on September 5, 2001 03:03:00 PM
If everything is fixed why are all my auctions either stuck in processing or coming back error?
Mark
Shelbystoys.com
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BrianAW
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posted on September 5, 2001 03:13:05 PM
Hi Pontiacdealer,
I'll keep an eye on your auctions. The error messages are gone, but they are still processing and a few have been launched. Looks like in your case it may be more like a delay than an error.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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