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 KATHYA1
 
posted on September 7, 2001 07:13:05 AM new
For the last two days all my images are too large. These are pictures that I had taken previously and nothing changed as far as size. I had tried changing my templates but that should have nothing to do with the size of the picture. I can't get them back to the original size. They are very large. Anyone have any suggestions as to what could be causing this. Help!
Kathy

 
 CallieAW
 
posted on September 7, 2001 08:53:55 AM new
Hi Kathy,

Our system does not alter an image at all during the upload process. Your uploaded image should be identical to the version that you have saved on your hard drive.

Are you saying that you previously uploaded these images at a certain size and now they are larger? Please provide us with some examples of the enlarged images.

Callie


 
 KATHYA1
 
posted on September 7, 2001 03:43:43 PM new
Hi Callie
Yes, I have one particular auction that the image is a 4 x 6 picture which I have used many times and it is showing very large on the screen. Instead of being the size of a picture which you can enlarge, it comes up full size or bigger. It is about 23K. I have other ones I am trying to put on and they are also too large. The auction in question is 1272489389 on ebay. I had tried to change my templates and it seems that is when all my problems started. I don't know what the problem could be.They seem to be coming on the screen as a view larger size. Please help if you can.
Thanks
Kathy
When I put a picture on ebay direct, this does not happen.

 
 BrianAW
 
posted on September 7, 2001 03:53:59 PM new
Hi KathyA1,

As Callie said, we don't change the sizes of the images that are in image hosting. You may want to check the box in Global Preferences that will resize the images in your auctions.

-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
 
 KATHYA1
 
posted on September 7, 2001 04:17:33 PM new
Hi Brian
Where is the box for Global Preferences. What is it under.
Thanks
Kathy

 
 BrianAW
 
posted on September 7, 2001 04:20:49 PM new
Hi Kathy,

Global Preferences is located under the My Account tab.

-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
 
 KATHYA1
 
posted on September 7, 2001 04:32:10 PM new
Thanks Brian. It worked. Evidently the box must have been unchecked. Thanks so much.
Kathy

 
 
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