mbryzip
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posted on October 3, 2001 03:41:06 PM new
I have just spent 2 hrs relaunching what I spent 5 hrs on yesterday,Some launched and several are coming back with this error The following message was returned from the scheduler while attempting to list your auction:
Invalid Region.
The region number you have entered is invalid. Please enter valid region.
If this error message does not provide enough information regarding the source of the auction error, you may preview the auction insertion. Otherwise you may edit the auction information or attempt to schedule the auction again.
These are relist that have been relisted before no changes have been made.What know?
I need help asap I do not have time to keep messing with these problems
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SonyaCS
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posted on October 3, 2001 03:51:38 PM new
Hi Mbryzip,
Please try to launch these auctions again, as I was able to successfully do the ebay preview on them they should launch this time around. Let me know if you run into any trouble.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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mbryzip
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posted on October 3, 2001 03:57:56 PM new
I tried to resubmit 5 times they kept coming back with this error.The only way I can get them to launch is to click on details,click preview,click change data,Change nothing and then launch now then they will go through.I can see the ebay preview also .I did this before scheduling.This is different from last nights problems.I have over 100 scheduled tonight and do not have the rest of the night to babysit these auctions this is what I pay AW for,Would someone please check into this soon.Ilost last night due to problems I can not afford another losS DUE TO aw'S PROBLEMS
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mbryzip
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posted on October 3, 2001 04:07:08 PM new
I left 2 errors in pending feel free to do whatever needed to figure this out.
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mbryzip
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posted on October 3, 2001 04:31:50 PM new
Is anyone checking on this?
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ChristopherCS
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posted on October 3, 2001 04:36:04 PM new
Hello,
Could you pay out the exact steps you take to where you run into this error, so we can try to replicate it the exact same way you are?
Also, in doing so, let us know an item we can use to try to do the same thing as yourself that you do not mind if it actually lists - in case we are unable to replicate and it launches.
Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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mbryzip
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posted on October 3, 2001 04:39:43 PM new
If you will look at my second post it tells.These are auctions that errored last night I rescheduled for tonight when they launch I get this error.I can launch manualy as stated above.Only affects it when they are scheduled.
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mbryzip
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posted on October 3, 2001 04:41:04 PM new
One that was showing error just launched on its own after sitting for an hour.
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mbryzip
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posted on October 3, 2001 04:42:40 PM new
now the 2 in error are back in pending with no error showing.but not scheduled I did nothing to these.
[ edited by mbryzip on Oct 3, 2001 04:43 PM ]
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mbryzip
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posted on October 3, 2001 05:04:47 PM new
The last batch just went through Problem may have corrected.
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ChristopherCS
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posted on October 3, 2001 05:11:21 PM new
Hello,
We will continue to monitor this situation, engineering is aware of the issue.
If we have any updates we will post back to this thread.
Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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mbryzip
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posted on October 3, 2001 05:18:12 PM new
errors are back seems to come and go
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hdoutlet
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posted on October 3, 2001 05:28:47 PM new
This is the error we are getting now:
Failed in payment methods.
Sorry, but you must accept at least one payment method.
We have never experienced this error before. We have 13 errored out auctions and 150+ scheduled to start.
What is causing this exact problem and when will it be fixed?
Spending many extra hours trying to get auctions listed is twice as frustrating to us as having to fix all of these problems is to you.
What is going on there?
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ChristopherCS
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posted on October 3, 2001 05:31:49 PM new
Hi hdoutlet,
Engineering just contacted me at 5:22 PST to say this error was corrected, if you got this before then try simply resubmitting your items at this time and let us know the results of your efforts if they do not go through.
mbryzip - we are still looking into this region issue, as soon as we have an update we will post back to this thread.
Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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hdoutlet
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posted on October 3, 2001 05:47:32 PM new
AW Chris,
Thank you for the quick response on the problem being fixed. We have successfully been able to restart the 13 auctions manually.
HOWEVER, you have failed to answer the question as to WHY we are experiencing these exact errors and having to go through the manual process of restarting each auction.
Please reply.
Thank you,
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ChristopherCS
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posted on October 3, 2001 05:51:38 PM new
Hello,
You had to go into each one to resubmit them one at a time? That is not an error we are aware of, so my apologies for not addressing it. What happened when you attempted to resubmit those 13 items in bulk, that you could/can not?
Or are you asking what it was on the engineering side of things that needed to be corrected? If so, I am sorry, we do not release that type of information, the error has already been corrected and you should be able to resubmit your items - one at a time or in bulk from pending.
Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
[ edited by ChristopherAW on Oct 3, 2001 05:54 PM ]
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hdoutlet
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posted on October 3, 2001 06:05:00 PM new
When we selected all thirteen at one time to relist we received a time out error. Like we used to all of the time when listing more than 5 or 6 items at once. (This problem of only listing 5-6 items at a time had been alleviated in the past week or so).
So we had to start each one individually so we would not get the time out error.
Maybe it is just your system over worked trying to get caught up with the back log and not a systemic problem with the software as you have been experiencing the past couple days???
Thank you
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mbryzip
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posted on October 4, 2001 07:37:47 AM new
Did anyone figure out the invalid region error?.I never recd word from anyone,Looking at other post I see others are having the same problem Will this effect todays relist? Do I need to do anything? Will auctions I schedule today relist? It would be nice to know.I have spent most of the last 2 days trying to launch.If the system is down I need to know.I tried to resubmit the ones in pending 5 times or more.I can relaunch manualy one at a time which I had to do on 50 that errored out last night.Should I just relist one at a time or can I schedule?
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mbryzip
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posted on October 4, 2001 09:09:36 AM new
IS ANYONEGOING TO RESPOND TO THIS PROBLEM? I HAVE BEEN WAITING SINCE LAST NIGHT.
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SonyaCS
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posted on October 4, 2001 09:12:03 AM new
Hi,
I apologize for the delay in my response. The fix for this problem is currently being pushed. I'll post again once it is live.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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lakelady
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posted on October 4, 2001 09:25:28 AM new
I am having same problem. Auctions that are scheduled are coming back with error message even after trying several times several ways. HELP!
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SonyaCS
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posted on October 4, 2001 10:03:52 AM new
Hi Mbryzip,
The invalid region problem has now been fixed -- go ahead and resubmit the auctions that failed because of this problem. If they do not go through let me know.
Lakelady -- I have checked your account and I only see one auction that is in pending and it is scheduled for launch in about an hour. I did not see any errored out auctions. If this auction fails, please let me know.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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