posted on October 7, 2001 08:10:05 AM
I'm new to the WBN process. Is there any way to send a WBN if the bidder won multiple auctions? I had someone recently win 2 auctions. I edited the WBN to include shipping on the first item but no shipping on the second item.
Any suggestions? Thanks!
posted on October 7, 2001 10:43:29 AM
Hi Msanders,
Unfortunately, the feature you are requesting is not currently included in our suite of Post Sale Management tools. We do realize that it is an important feature for our high-volume sellers, and please be assured that we are working on incorporating this in the future.
In the meantime, we have developed a workaround which you may try to use in the event that you have a single bidder with multiple purchases. Please try the following:
- Click on the non-paying bidder button and enter the e-mail address of the bidder together with the total amount of all purchases that he has won.
- Next, edit the WBN in step 1 and provide an explanation in the e-mail message of the break down of the total amount due.
If you have any other questions, please let me know.
