gsomervillhotmailcom
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posted on October 11, 2001 06:51:02 AM new
I can not get WBN's to send. Please help.
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cherrytreegirls
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posted on October 11, 2001 08:25:14 AM new
Here too.
WBN not going out. I can't even get it to go out when I click on send.
Remember amateurs built the ark - Professionals built the Titanic.
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fxgal1
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posted on October 11, 2001 08:41:18 AM new
You are NOT alone...I cannot get them to send out either. My professionalism is on hold. Looks as if I am ingnoring the high bidders of last nights auctions. FRUSTRATING!!!!!!!
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SonyaCS
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posted on October 11, 2001 09:07:29 AM new
Hello,
Engineering is looking into this problem. I'll post updates in this thread as I receive them.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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gsomervillhotmailcom
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posted on October 11, 2001 10:22:17 AM new
Shipment status notification not sending either.
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CAPTZIPZAP
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posted on October 11, 2001 10:29:10 AM new
My WBN are not sending, even with manual 'click send'. Yet another annoyance along with those ASININE POP-UP and POP-UNDER ADS and RIDICULOUS FEE INCREASES.
!!!AW worked much better WHEN IT WAS FREE!!!
CZZ
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ChristopherCS
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posted on October 11, 2001 10:29:34 AM new
Hi gsomervillhotmailcom,
That is correct, you will be unable to send anything through the system currently until this issue is resolved. It appears to be effecting only our hotmail users (users with a hotmail account as their primary address), and engineering will continue working on this until we have a resolution.
As soon as we have an update available, we will post it back to this thread.
Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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CAPTZIPZAP
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posted on October 11, 2001 10:55:51 AM new
Now the 'one click send' for to inform the bidder that shipment has been made does not work either. I have to do all this manually, as well. So this is where all the extra money goes?? to crappier service??
I know that y'all are working on this, but WHEN WILL IT BE FIXED? Or should I just switch to another auction service now and forget about your increased fees and increased problems?
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ChristopherCS
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posted on October 11, 2001 11:02:59 AM new
Hi CAPTZIPZAP,
Sorry if we were unclear on this issue, you will be unable to send anything from the post sale area until this issue has been corrected.
If you have any questions on this issue and how it effects your listings, let us know. If you would like to leave further feedback on the issue of outages or how they are handled, feel free to do so in the feedback forum.
Sorry for the inconvenience, engineering is working as quickly as possible to correct this. As earlier noted, as soon as we have an update on this issue, we will post it back to this thread.
Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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CAPTZIPZAP
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posted on October 11, 2001 12:00:57 PM new
Actually, the only thing that is UNCLEAR is WHEN IS THIS PROBLEM GOING TO BE FIXED?
CZZ
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ChristopherCS
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posted on October 11, 2001 12:06:52 PM new
Hi CAPTZIPZAP,
It appears to be a problem not on our or Hotmails end, rather the connection between the two and it is still being addressed.
The problem is going to be fixed as soon as it possibly can, we are unable to give ETA's on issues like these.
Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
[ edited by ChristopherAW on Oct 11, 2001 12:28 PM ]
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cococgld
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posted on October 11, 2001 02:48:15 PM new
When I click to manually send notices whether it be WBN or shipment notices, if the box gets checked off as blue does this mean the notice was actually sent. I have some that appear as if they were sent, is there a way I can determine if indeed they were? I don't like to just guess at it here. Thanks, in advance, for your response.
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gsomervillhotmailcom
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posted on October 11, 2001 02:58:41 PM new
Are you making any headway on this? Can you send the 7 that I can't send?
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gsomervillhotmailcom
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posted on October 11, 2001 06:26:02 PM new
It has been more than 8 hours since this problem started. Is there a fix coming???????
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BrianAW
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posted on October 11, 2001 06:33:33 PM new
Hi Gsomervillhotmailcom,
We are still working on a resolution. The problem seems to be coming directly from hotmail, not from any of our systems.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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cococgld
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posted on October 11, 2001 07:09:54 PM new
My WBN appear to be sending. I am getting some responses so I know some of them are sending, it would be nice to know FOR SURE if they all were.
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gsomervillhotmailcom
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posted on October 11, 2001 07:18:23 PM new
Mine are NOT sending. Is someone working on this until it is fixed or going home?
I can send and receive hotmail as always.
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jschliem-07
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posted on October 11, 2001 07:44:07 PM new
seems to me that AW ia having a lot of serious problems lately. Maybe you should not of laid off all thoses poeple, you know, when you were tighting up your services.
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gsomervillhotmailcom
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posted on October 11, 2001 08:52:47 PM new
It has now been 10 hours and no info. Do I have to do these manualy somehow?
Is someone going to do an update that says something?
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gsomervillhotmailcom
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posted on October 12, 2001 04:03:48 AM new
18 hours and still waiting for a fix and some word on this matter.
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gsomervillhotmailcom
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posted on October 12, 2001 09:26:01 AM new
Nearly 24 hours since the beginning of this problem and no reply from AW in 18 hours.
And to add to it posts take 90 seconds to log after clicking the button.
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datakyar
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posted on October 12, 2001 03:15:19 PM new
Oh I see, it must be Hotmail's problem. It couldn't possibly be AW's. They never have problems at AW. I'm sure it's some kind of vast Hotmail conspiracy to deny AW users from sending WBN's.
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gsomervillhotmailcom
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posted on October 12, 2001 08:27:22 PM new
36 hours now and not even an update here.
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BrianAW
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posted on October 13, 2001 10:26:07 AM new
Hi All,
The problem with Hotmail has been resolved. You should now be able to send out your WBN's.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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hallet
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posted on October 17, 2001 06:38:37 PM new
Hi!
I've just encountered a WBN not being sent to high bidder - I use hotmail, they use aol. Seems that per postings, problem has been fixed, but maybe not. I ran across similar situation last spring (last time I was running auctions) and ended up with a knee-jerk negative over it!!!
See auction #1016231464, WBN appeared to have been sent 10/16, but wasn't.
Is this problem unique to hotmail/aol connection?
Please advise, thanks in advance!
Dee
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ChristopherCS
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posted on October 17, 2001 07:04:31 PM new
Hi Dee,
This is actualy unrelated to the issue mentioned above. Our records show that the WBN was sent, on 2001-10-15, and that is even indicated in the post sale details.
Are you set up to get a CC and did not? The system does show that the indicated highest bidder was sent the notice, if they have contacted you for information you can click on the PSM keys next to that item and click to send the WBN again. Verify that the email address they wrote you from (if they did) is the same the system picked up from eBay as their primary address.
Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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hallet
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posted on October 17, 2001 07:23:54 PM new
Thank you for the quick response, Christopher!
Yes, I got a copy of the WBN, the bidder says he got nothing from me (the post sale details updated normally, along with some other auctions ending same day). The e-mail address they contacted me with is same as one on AW and ebay...
maybe he's just confused.... I'll followup with him.... thanks!
Dee
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