richierich
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posted on October 12, 2001 10:13:27 PM
I do not understand how this happens. Can someone PLEASE explain it to me.
First I list ALL my auction and relist all my auctions using AW and scheduling them for a date and launch time. I rarely use launch now. Yet I have 110 auctions on ebay but only 108 on my AW active list in the controll panel. What happened to the other two auctions? This has happened before and I just what to know HOW it can happen? Is it me, something I am doing or possible not doing? What can I do to fix it now and so it stops happening? Of course on occasion it is the other way around, ebay have less items - that I know how to fix. But this is AW having less items. I just do not get it.
PLEASE explain how this happens, what I need to do to get it fixed, and what I need to do to stop it from happening.
Thanks,
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BrianAW
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posted on October 13, 2001 10:28:23 AM
Hi Richierich,
What you would have to do is find out which auctions are missing and track them is using the Track feature. Make sure you track by item # as we are having issues with the other methods.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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richierich
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posted on October 13, 2001 08:14:39 PM
I have 110 items not just 5. How would you suggest I figure out which items are missing and not spend more then 5 minutes do it?
BESIDES - Please answer the questions. Which are:
PLEASE explain -
HOW this happens
WHAT I need to do to get it fixed
What I need to do to stop it from happening.
[ edited by richierich on Oct 13, 2001 08:19 PM ]
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SonyaCS
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posted on October 14, 2001 11:00:29 AM
Hi RichieRich,
Were these items created in AMPro and synchronized to your account, or were they all created in Auction Manager?
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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richierich
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posted on October 14, 2001 08:58:57 PM
I can not tell you 100% for sure.
If they were relist, or a second of an already sold item I would have done them directly from the closed auction list.
If they are a new item (first time I have listed) it was most likely done in AmPRo.
Hope that tells you something!
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richierich
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posted on October 15, 2001 12:12:58 AM
I REALLY HAVE A PROBLEM!
It turns out that what has happened to me AGAIN is 2 items launched TWICE.
item #1649308853 is the same as 1649318084 and #1649297826 is the same as 1649296977.
That it the exact same problem I have had in the past. I scheduled these items from the closed auction list. In pending they only showed up once. I did have this message ( I copied it because I have had this problem before)
'NWT 4XL Ralph Lauren L/S Button Down Shirt' has already been relisted/scheduled for relist.
'NWT Size 19-34 Button Down L/S Shirt 3X 4X' has already been relisted/scheduled for relist.
'NWT Sz 3X BIG Polo Pocket T-Shirt - Blue S/S' has already been relisted/scheduled for relist.
'NWT 3XT Ralph Lauren L/S Button Down Shirt' has already been relisted/scheduled for relist.
'NWT Size 3X BIG Polo Pocket T-Shirt - Black' has already been relisted/scheduled for relist.
'NWT Size 19-35 L/S Dress Shirt 3X 4X' has already been relisted/scheduled for relist.
Schedule 'NWT 3XT Ralph Lauren L/S Button Down Shirt': is scheduled to be relisted on eBay on 10/15/01 19:00.
Schedule 'NWT Size 19 - 35 Dark Button Down L/S Shirt': is scheduled to be relisted on eBay on 10/15/01 19:00.
Schedule 'Brand NEW Air Duration RW Walk Nike Size 14': is scheduled to be relisted on eBay on 10/15/01 19:00.
Schedule 'NWT Savane Khakis 50 X 34': is scheduled to be relisted on eBay on 10/15/01 19:00.
Schedule 'NWT 2XT Ralph Lauren L/S BLACK Shirt Polo': is scheduled to be relisted on eBay on 10/15/01 19:00.
Please note that the listing may not move from your 'pending' to 'active' panel immediately after launch. It will move, however, as soon as we've updated it; usually within a few minutes after launch
NOTE - the 5 items that say "has already been relisted/scheduled for relist" These are the ones that ways cause a problem.
NWT Size 19-35 L/S Dress Shirt 3X 4X' has already been relisted/scheduled for relist.
The above is one that listed TWICE!
You have no choice but to click the continue bottom at the bottom as there is no other button there!
I hope this helps in getting this fixed once and for all.
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SonyaCS
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posted on October 15, 2001 08:51:30 AM
Hi RichieRich,
There is currently an issue with tracking auctions that engineering is investigating. This is why not all your active auctions tracked in. I will keep you posted on the progress of this problem.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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richierich
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posted on October 15, 2001 08:58:34 AM
This is MORE then a tracking auction issue.
WHY are they launching TWICE? This cost me money.
It appears that you are missing the point. At first I thought it was a tracking issue but after spending over an hour matching AW active to ebay I discovered it was TWO items that launched twice. If they both would have had bids I would have a major problem on my hands as I can not sell one item 2 times!
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SonyaCS
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posted on October 15, 2001 11:53:16 AM
Hi Richierich,
We apologize for this problem. Our engineers are currently working on a solution. In the meantime, please cancel the auctions on eBay if you have not already done so. Please request a refund for the 2 duplicate auctions at https://secure.auctionwatch.com/my/acct/request_refund.html.
Thank you for your patience.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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richierich
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posted on October 19, 2001 09:09:12 PM
AW's refunding is way to complicated for ten cents!
I refuse to spent 10 minutes to get a dime out of you guys.
I hope someone is working on making the refund process worth the time it takes to do it!
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