posted on November 7, 2001 08:03:50 AM new
Prior to listing 24 auctions last night, I revised my preferences in your 'Checkout support' section so as NOT to opt in to it. Found out this morning that all 24 auctions had the Checkout option enabled, as well as the 'Allow buyer to edit amounts' option. To say I'm disappointed would be an understatement. How can AW do this to its PAYING customers?? I can't believe you'd launch Checkout support without testing it! I don't appreciate the grief and the extra work involved. As we all know, it's impossible to revise an eBay auction when using AW's listing service- it just won't happen. So the best you can do is add a disclaimer and a warning to buyers not to use Checkout, and hope they read it before going ahead and paying without adding the shipping and insurance.
So, a warning to all of you sellers using Auction Manager- if you listed auctions yesterday, CHECK ALL OF THEM! Or you may be in for a lot of extra work.
posted on November 7, 2001 10:22:00 AM new
Hello samborkid,
The checkout support in Auction Manager is an opt-in feature, not an opt-out. If you had to revise your preferences, at some point they must have been saved with the checkout feature enabled. If you created your auctions while checkout was enabled in preferences, that is why they launched with the checkout details. We have tested this thoroughly from here and have not experienced the problem you are describing.
posted on November 7, 2001 10:32:19 AM new
Hi Samborkid,
We have checked your active auctions in your ACP. All (22) of them have the Checkout option disabled, and launched correctly at eBay.
Unfortunately, eBay displays some default checkout information on all the listings, regardless of user preferences. Furthermore, at end time, the winner is invited to "checkout" even if the listing did not contain this option!
We are very sorry for the inconvenience, but there is nothing else we can do.
posted on November 7, 2001 04:56:09 PM new
Not true, Diana!
I mis-spoke. Before I decided to list last night, I specifically went into preferences to MAKE CERTAIN that your Checkout support was there. When I saw that it was, I made NO changes to that section. What I did do, was to re-activate Billpoint as a payment option, which I had disabled before, thinking that may have been a way around the problem I was having. I found out this morning that all of the auctions I listed had both 'Checkout' and 'Allow buyer to edit amounts' enabled, so after I added a disclaimer and warning TO EACH AND EVERY ACTIVE AUCTION, I again went bact to AW preferences, and again I saw that everything indicated that those two options should NOT have been enabled, and yet they were! So, what do I have to do to get this to work properly? Find another listing service?
In response to Marius- I don't know what the heck YOU checked, but I checked each and every auction and tried to do a revision- with no success, except for two auctions that I also had to edit descriptions- those I managed to revise. All of the other auctions still have both 'Checkout' and 'Edit' options enabled. As proof, I had a dimwitted buyer pay me via Billpoint without adding shipping or insurance, and without needing an e-invoice from me. So obviously both 'Checkout' AND 'Edit' are indeed enabled. Now what?
posted on November 7, 2001 06:45:40 PM new
Hi again samborkid,
I've looked at your auctions, and the auctions show under Checkout details:
"Seller will provide these details in the item description or after the listing ends."
Default shipping and handling, insurance, and tax amounts are blank.
And under Checkout Instructions and Return Policy:
"Seller will provide instructions & return policy in the item description or after the listing ends."
This is what will be displayed when you opt-out of checkout, whether you launch through us or directly on eBay. It does not appear through our system that checkout was enabled. I believe that Marius is correct in that we have no control over the checkout process once the auction is live on eBay, unfortunately.
I will escalate this again to engineering in the event that we've overlooked something.
posted on November 7, 2001 07:01:26 PM new
Hi Diana!~
Thanks for your persistance- refreshing!
Each and every auction displays the text you indicated, yet each and every auction has 'Checkout' and 'Edit' enabled. Guys are sending me payments without the need for shipping and insurance amounts, or an invoice from Billpoint. This is starting to piss me off! I only list auctions through AW, so I'd have to say the glitch is with your interface with eBay. Don't go by what it says on the auction page, those two options are indeed enabled. I can't revise the auctions to manually remove the checks in those boxes, either- their system just won't accept it, unless I'm making changes to the text. I'm not making this up- I can't afford the time to spend hours on e-mails to you, eBay and Billpoint. I have stuff piling up because of this. As far as Billpoint is concerned, they're just doing what was enabled in the auction, and as far as eBay is concerned, I enabled the options when I listed the auctions. So it comes back to AW, since your listing software sent the listing to eBay. I'm pulling my hair out over this, and I can't really afford that either!
posted on November 7, 2001 07:29:42 PM new
I've checked with engineering in regards to this, and apparently there are quite a number of users who are upset with the post-auction checkout process (your buyers will be directed through checkout whether or not you are opted-in.) Unfortunately, this process is entirely managed by eBay and is completely out of our hands.
posted on November 7, 2001 08:11:05 PM new
Well, you had me up until the last e-mail!
I've participated in the 'petition' you mentioned, a week ago.
This is an endless loop- Billpoint says they're only doing what is enabled in the listing; eBay says I'm enabling 'Checkout', 'Edit' and 'Instant Pay' when I initiate the listing; you people say your program is just fine, and it's eBay's problem.
I agree that buyers are directed through 'Checkout' whether a seller opts in or not. But you're missing my point- something in your program is opting me IN, which allows buyers to send payments that are short the shipping and insurance, instead of just sending a REQUEST for a Billpoint invoice. THAT is my point.
