In the event of a non-paying bidder, you may request a refund of the final value
fee (please be aware that the listing fee is not refundable.) In order to qualify for the refund, you will need to provide proof from the auction site that you had a non-paying bidder to get a refund to your account.
As proof, we will accept a copy and paste of the line item from your eBay statement, showing the refund from eBay. You may copy and paste it directly into the text field in the refund request form, available at:
posted on November 8, 2001 10:50:15 PM
I have found the same problem. AW has taken away functionality. There used to be a link when you went to the NPB page to the Ebay NPB process. It is now gone. Why is AW ignoring this guys question. You act like nothing has happened. You changed your website by taking away a link and are acting like it was never there in the first place.
posted on November 9, 2001 04:52:39 AM
I was just going to post a message asking the same question. Until this week AM had a link directly to Ebay's non-paying bidder form. Now it's gone and you have to go to Ebay and open the form there. I'd, for one, appreciate having this feature returned to Auction Manager.
