posted on December 21, 2001 12:29:56 AM new
OK, Chris or who ever is in charge!! I spent over 6 hours today to get all my listings ready. They sat in processing for over 4 hours and then you went down (data base). I ONLY have auctions for income after getting screwed over on an industrial accident for a company I worked for 21years. I can not afford to not list and was really counting on the free listing day. So after you errored all of my listings, I had to resubmit them anyway. I am requesting (to put it nicely) a refund of all of my fees with you and feel any Final Value Fees should be waved also since you are charging us year round for your service and since you can not handle our listings on the free day, you must at least drop your charges for the ones of us that resubmit right away. I am not saying to give credit many hours later, but I resubmitted right away.
Do not give me your pat answer that we are sorry for the inconvience.
posted on December 21, 2001 12:39:39 AM new
Agree completely. AW killed all of my auctions without my prior authority, and over half of them were for overseas markets with late launch being ideal. I lost the equivalent of $137.40 in eBay fees that would have been free. The sad part is that we will not receive any apology of meaning, just the standard and time-worn "Sorry."
posted on December 21, 2001 01:35:02 AM new
I am still burning here!! And the smokes are to!! I am getting a lot of this same pat answers from all over on your response to your screw up. Here is from your announcements:
We were able to launch almost all auctions scheduled today. (NOT MINE!!!!) The small list of auctions that we were unable to launch today were cancelled prior to midnight.
We apologize for any inconvenience this has caused.
Larry
MINE DID NOT LIST. Last part from your reply to my email sent during your outage:
Please accept our most sincere apologies for any inconvenience or
frustration this may have caused you.
posted on December 21, 2001 03:05:46 AM new
I agree..........
I have 97 auctions that did not list. Ebay is my sole source of income. And I counted on free listing day. Just as I counted on AUCTION WATCH. Do you know how much income I lost because of this??
Is anyone going to take away YOUR paycheck this month because of this???? Hardly. I bet you will be right there on time this month to collect your payment from my credit card. And be right there also to "suspend" my account if I don't have the money to pay you.
I am really upset, very MAD.
I want several free months of auction watch services to help me recover from this. And I mean SEVERAL FREE MONTHS. I counted on this service, I trusted this service. When other companies "screw up" they compensate their customers in any way they can.
Remember.........without us, there would be no YOU. We sign YOUR paychecks.
posted on December 21, 2001 06:11:10 AM new
I guess I am probobly luckier than most with only 5% of my auctions not making it through. Still it was frustrating, maddening and shouldn't have happened. Didn't they have this same problem this past summer on FLD? Someone help me remember...
posted on December 21, 2001 06:29:23 AM new
over 200 sitting there and a batch of 50 I never bothered uploading and 50 that I said screw it and never bothered doing at all.
AW what are you going to do to turn this negative item into a positive item?
posted on December 26, 2001 03:12:43 AM new
I am lucky. I didn't even know about this problem until right now, perusing the boards looking for why AW has been "offline" virtually all day today.
As for the member's who have lost their potential income and promised free listings, I DO believe you - AW - owe them a lot more than a blanket "We're sorry" and then give everyone another free day. That is just insulting.
How dare you treat those paying member's this way? They have paid you for a service, you did not render that service, you refund them their loss. It's what's called ethics. Doing the right thing. In business and humanity.
Give me one example of any other legitimate business that has customer's paying for a clearly defined service, that when it fails to provide that service, does not refund directly to the customers affected - not some "freebie" for all their customer's, whether affected or not? And which, by the way, does not qualify by any means as a "refund" anyway. A "refund" is by definition a direct and equal compensation for goods or services not provided to but already paid for by the customer.
The casual indifference and pat answers (if there are ever any -which by the way, have been shamefully absent on this thread since 12-21) to the very real monetary crisis' these people are struggling with due to your technical inadequacies just galls me.
This is a defining moment for you, AuctionWatch. It calls for integrity. Are you equal to it?
posted on December 26, 2001 07:39:18 AM new
Did I miss something? Was Dec 25th a Free Listing day on eBay? If so I will be even madder than I am right now. I have over 700 items in my inventory and could have listed alot. Alot of my customers are asking why I didnt have more listings out there yesterday. I list about 50 auctions per day and this is really a disappointing experience.
AuctionWatch, you really owe us an explanation and some kind of compensation.
posted on December 26, 2001 08:03:31 AM new
I am sure many of you do not realize they were down on the 23rd also. I had auctions close on the 23rd with no pictures and could not log on to AW. They pulled my post that day about it so I will not say any more.
posted on December 26, 2001 11:10:55 AM new
The 25th was not a free listing day but the 5 day auctions from the 20th (FLD) closed yesterday. I don't know if that had anything to do with it or not. I hope not because that would mean we are really in trouble this Thursday with the 7 day auctions closing.
