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 pandorasbox
  		posted on December 28, 2001 07:28:11 AM new
My dutch auctions are closing w/o sending WBN's...I have written 3 times, called and no one is responding.
This is costing me money and will soon cost AW a customer.

 
 SonyaCS
  		posted on December 28, 2001 08:57:58 AM new
Hi Pandorasbox,

I see three auctions that recently closed where the WBN did not go out. Are these relisted auctions or brand new ones? Did they remain in your account the whole time, or did they disappear, causing you to import them back in?

Unfortunately we do not have phone support but if you need more immediate assistance in the future feel free to post in this forum.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 pandorasbox
  		posted on December 28, 2001 09:17:14 AM new
The three most recent were relists...one, the Norelco, was a new list.

 
 pandorasbox
  		posted on December 28, 2001 09:19:12 AM new
They did not disappear, they simply migrated to "closed"...the same way dutch auctions did before you supported WBN's etc. for them.
There was nothing extraordinary about any of these listings.

 
 SonyaCS
  		posted on December 28, 2001 09:47:35 AM new
Hi Pandorasbox,

Were the relisted ones relisted through Auction Manager or did you relist them on eBay?

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 pandorasbox
  		posted on December 28, 2001 09:58:41 AM new
Through AW

 
 SonyaCS
  		posted on December 28, 2001 10:00:53 AM new
Hi Pandorasbox,

I will need to investigate this further. I will post back in this thread so please keep checking.

-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
 
 pandorasbox
  		posted on December 28, 2001 03:49:05 PM new
Sonya;

Thanks for sending out the WBN's.
My question is: is this going to reoccur?
Or did you find the problem?

 
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