posted on February 7, 2002 02:10:38 PM new
Dear AW,
I was really hoping to keep track of all my closed auctions with AW, but whenever an item number or email for an auction that has ended with Buy It Now on ebay is plugged into Post Sale it comes up as unfound. As a result-all my sucessfully completed Buy It Now auctions on ebay are going through without WBN's and correspondence from me as I thought that all sales would show up in my Post Sale Express. Is this an ongoing problem or a month long glitch? Do I need to monitor the Buy It Now Auctions separately? Please advise as I am losing money as a result of the lost auctions.
antiks4u
posted on February 7, 2002 02:21:48 PM new
Hi ParkledgeAntiques,
I went through your active list and refreshed each page, so the Buy It Nows have now dropped down to closed auctions. Auctions that end with Buy it Now typically drop down to closed shortly after ending, but in cases where they don't, by refreshing your active auctions list you trigger them to move down.
You should now be able to complete post sale for these auctions.
posted on February 7, 2002 04:44:09 PM new
I just wanted to add that we do have a workaround available for BIN auctions, here is an outline:
AuctionWatch recently introduced new functionality to enable a Winning Bidder Notification (WBN) to be sent to a buyer immediately after a Buy It Now (BIN) purchase. In the past, there was a delay in delivering WBNs and updating your control panel because AuctionWatch was not able to constantly monitor every eBay listing for early closing due to Buy It Now purchases.
This new feature, called AuctionWatch Mail Relay, works seamlessly for you and your buyers once activated, without changing any of your existing processes. Mail Relay allows AuctionWatch to use the eBay end of auction notice that is automatically sent to you (the seller) to trigger WBN delivery to your buyer and control panel update. Mail Relay is easy to set up and use. To activate, a seller simply updates the email address on file at eBay with a new address supplied by AuctionWatch. eBay generated mail is then sent directly to a secure mail server at AuctionWatch that checks for end of auction notices while forwarding all received mail to your email address on file with AuctionWatch. If the mail contains an end of auction notice, AuctionWatch will use the data to trigger WBN delivery and Control Panel update.
Mail Relay is both secure and fast. The AuctionWatch Mail Relay system does not store any email after it is safely delivered to you. We understand that customer and eBay communication is very important to you, which is why we built this highly available, secure system to seamlessly deliver email with no changes to your current process.
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To take advantage of this new feature, please follow the 4 steps below. We have included steps to test it thoroughly so you can become comfortable with it before use.
1) Verify that your email address on file at AuctionWatch is accurate. Click here.
2) Change your email address at eBay - Log on to eBay, and change your email address to '[email protected]' (for example, if your AuctionWatch ID is 'janedoe', enter your new email address as '[email protected]').
Please Note: If your existing eBay user ID is your email address, your eBay user ID will change to '[email protected]' and will appear with sunglasses. If you wish, you can change your eBay user ID to something other than an email address to prevent the 'mailstep.com' email address from becoming your eBay ID. You can change your eBay user ID here. If you do change your eBay user ID, please remember to also make the change at AuctionWatch to prevent any auction launching delays.
3) Confirm your email address change at eBay - Look in your primary email account for an email with the subject "eBay Change E-mail". Follow the instructions in that email to log in to eBay and confirm the change. Remember to reenter your email address as '[email protected]'.
4) Confirm MailRelay Functionality - Send a message to yourself through eBay's 'Send Seller a Question' form to confirm that messages reach you in a timely fashion (remember, you can always quickly undo the process if you change your mind).
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We are excited to bring you this enhancement that will help us support eBay's Buy It Now feature. If at any time you wish to discontinue this Buy It Now enhancement, it is very easy to disable (simply change the eBay e-mail address back to your primary e-mail account address).
