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 ddeva
  		posted on February 9, 2002 05:28:48 AM new
... my computer just hangs like it's trying to access, but getting nowhere.

Help! I am so far behind because of yesterday. I have items that need to arrive by Valentine's Day! These items *must* go out today. Please help!

 
 BrianAW
  		posted on February 9, 2002 11:32:36 AM new
Hi ddeva,

This is most likely related to your ISP's DNS settings. Our IP address recently changed and some ISP's have not yet updated their DNS. Contact your ISP let them know of the changes.

-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
 
 kahml
  		posted on February 9, 2002 11:58:02 AM new
Brian, no offense man, but do you have ANY idea what your reply to this person sounds like?

Do you REALLY think that they know what an IP address or a DNS is? No less, how to contact their ISP, or who to speak to about changing a DNS setting?

And, oops, did you say what the change was?


All that most folks know is they type in "www.auctionwatch.com". So - what about that changed?



 
 BrianAW
  		posted on February 9, 2002 12:21:09 PM new
Hi Kahml & ddeva,

Without going into too much detail, when someone types in www.auctionwatch.com a system called DNS resolves that name to an IP address, such as 204.221.158.24. The IP address that is associated with AW has changed, but some ISP's have not updated their DNS servers yet.

ddeva, what is your ISP, and it's location? We can contact the ISP for you and let them know of the need to update.

-Brian


Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
 
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