posted on February 10, 2002 11:15:57 PM new
customers has been reporting problems with checkout. I have copies of notices sent to customers sent to my email. I followed the link given in email and it takes buyer to my storefront. What's wrong here? How do I fix this to make it as easy as I know this is supposed to be for the buyer? Thanks dcackerman
posted on February 11, 2002 08:21:43 AM new
Hi Dcackerman,
When the buyer clicks the link they are taken to the WBN. After they are finished filling out the WBN, a final invoice appears and it is within your storefront. Have your buyers complained of any problems or confusion?
posted on February 12, 2002 07:59:35 AM new
I had this problem also. I needed to do the checkout my self for a customer who already paid me. I had checked off the items #2 & #3 in the fulfillment list. these then cause bypassing t of the WBN page and go directly to the store front. When unchecked I get the WBN page first.
Make sure you dont have the "WBN response received" manually checked.
