posted on February 21, 2002 05:54:02 PM new
This 'glitch' is happening again! I am selecting certain closed auctions to relist- I relaunch them. Then, when I go back to my list of closed auctions, their counter has not been reset to '0'- which it always is (once the item has been relisted, but before it moves into Active)- this tells me NOT to relist that one, that it has already been relisted. And, those auctions are not moving out of Closed at all. When I click on their ebay link, it is not showing that it has been relisted. This happened a few months ago and my husband relisted 30 auctions twice before realizing what was going on. This could make for a really sticky situation- buyer-wise and money-wise.
posted on February 21, 2002 06:25:18 PM new
Of course, since these are not showing up as relists, any of them that are being relisted for the 1st time- and hopefully sell- I won't be getting a credit from ebay... and since there is no relist link in the closed auction, anyone looking to see if it is relisted will think it wasn't.
posted on February 21, 2002 06:30:03 PM new
Hello,
Can you provide us with the item number of an auction in your closed section that did not sell (or was not relisted before) that is making a copy instead of a relist?
We would like to investigate this further with you.
posted on February 21, 2002 07:44:14 PM new
Thanks Christopher-
Right now, there are 4 auctions sitting in my closed that I just relisted but are showing up as copies. Here is the item# of one:
Item # 1511490678
Antique ARCHITECTURE Print CORINTHIAN CAP a
this closed auction was the first time it was listed. Now that I have relisted it, it is showing up as a new auction:
item#Item # 1517696879
Antique ARCHITECTURE Print CORINTHIAN CAP a
there are 3 others similar to this one sitting in closed that have been relisted (but were turned into copies instead).
Just to note- even if I relist an item a gazillion times it always first sets the counter back to '0', then leaves closed and goes to active. I have done it time and again over the last 1 1/2 years and that is the path it has always gone (not as a copy).
posted on February 21, 2002 08:00:07 PM new
Hello,
1511490678 - This was sent as a new item because it was a relist from item number 1505970498.
Not to say that they may not be an error, but this item really should have been sent as a new auction when you relisted.
Do you have another example I could check into for you?
posted on February 21, 2002 08:49:41 PM new
Christopher, that still should make no difference. I relisted 14 of these same auctions an hour or so ago. Obviously if this was a relist-of-a-relist, then they all were relists-of-relists (as this set was listed at the same time). What explains why 10 left my closed auctions, while the other 4 remained? (leaving me open to mistakenly relisting them, thinking that they haven't been relisted yet)
Like I said before, it doesn't matter if I relist an item a gazillion times, it will STILL leave closed and go to active. If it didn't, why would I even use AW to 'manage' my auctions? Example:
Item # 1513917607 has been listed way more times than ebay even shows- at least 4 times. It has NEVER not left my closed auctuons (even if you want to call it a 'copy') it has still moved to active. Now I click on it, and it does say 'copy' vs 'relist'- which doesn't matter to me either way. But if it is going to stay in closed, then I will be essentially going to have to manage my own relist inventory, correct? I will be back to working with pen and paper.
posted on February 22, 2002 12:13:38 PM new
Hello,
The system is supposed to leave items that are not true relists in your closed list, regardless if they sold or not. The way you should be able to tell if you can qualify for relisting credit at eBay or not is by the 'availability' column when you click to relist an item. If it says 'copy' then you have either sold the item or already relisted it once before, making it unavailable for relisting credit at the auction venue and that item will remain in your closed list even when the "relist" goes active. If the 'availability' column lists that item as 'relist' then when your "relist" goes active the original item should leave the closed section as you mention.
I am not saying you do not know how the system works, rather wanted to go back over these steps to be certain we are in synch with how it should be working.
Technically you never truly "relist" an item more than once. You can relist a new auction one time, and that original item will leave your closed section once the new or relisted item makes it to the auction venue. You cannot however relist an item that you have relisted before, or actually sold. At that time you make a copy, and the original remains in your closed section, where you can if you wish keep making copies of to relist (by selecting this already relisted or sold item and using the relist function.)
posted on February 24, 2002 07:33:36 AM new
Christopher,
After 1 1/2 years, this has only been an issue with me 3 times, and each time I have brought it to this board. I have had many, many items over that time (including ones now) that I relisted over and over and over- and they always left closed and went to active. Regardless of whether they are a 'copy' or a 'relist'- this was and is a logical route for them to take. I am sitting here now in total chaos trying to go back and forth with ebay looking for double-lists. Does it make sense that this situation 'kills' closed auction management?
It was denied being a problem 2 other times- then magically 'poof' the next day it was back to normal- 'ALL' relisted (or copied) closed auctions left closed and went to active (and yes, this included items that were relisted over and over and over...)
posted on February 24, 2002 03:56:18 PM new
Hi fireman68,
Are you finding any items that are genuine relists and not leaving the closed section?
If so, let us know, we are trying to find an example of this error.
Auctions in your closed section that have closed with a winning bidder, or are relists themselves will remain in the closed section even after choosing to relist them. (as they are not essentially relisted, only a copy made to list anew)
posted on February 25, 2002 07:58:17 AM new
Hi,
I am having the same problem.I went to relist bunch od stuff last night and they all got relisted but a bunch of them never left my closed list.This has never happened to me before,It never used to happen this way.No matter what I did before the auctions always left my closed listings.I did notice before I hit the relist button that some of these auctions wer listed as COPY.I never really paid much attention to it before.Why are they not leaving the closed auction section? thank you 1tuna
posted on February 25, 2002 01:48:14 PM new
Sonya,
most of the auctions wer 7-20 days old.None of them hasd winning bidders.I delete all my winning auctions from my closed list to make sure they do not go on again.Some of these auctions had never been relisted before,why are they not moving out of my closed auctions?
1tuna
posted on February 25, 2002 06:43:17 PM new
Hi,
check out auction # 1700454460 blue dial Seiko.It was succesfully relisted,but continues to stay in my closed auctions.I am pretty sure that this is the very first time this has been relisted.
1tuna
posted on February 25, 2002 07:10:27 PM new
Hello,
Actually, that was you relisting item number 1691197832. When you chose to relist it (it = 1700454460) this time, we made a copy to submit to eBay and left that item in your closed list.
posted on February 25, 2002 07:39:03 PM new
I think the bottom line here is not how AW believes that it is supposed to be working (which is how it is working now); but how it has ALWAYS worked (ie: ALL relists, whether launched as a relist or a copy, used to leave 'closed' and go into 'active'). Period.
I can show you some auctions in my closed that when going into relisted do say 'relist' and not 'copy'- and yes, they have never been relisted. And, I can show you some auctions in my closed that when going into relist do say 'copy' and not 'relist'- as yes, they have been relisted before. And the way things have been going the past few days, those 'copies' will not leave my closed auctions. I can even show you auctions that have been 'relisted' at least 6 times and have always left closed and went to active, but now stay in closed. But by showing you these does not prove the we know how it has always worked.
The way it has always worked was a very logical route. When relisting, ALL relists went to active (it did not matter whether they were 'relists' or 'copies'). This 'managed' my closed auctions. The way it is working now, I cannot manage my closed auctions. I sell many similar items and the titles would be impossible to remember.
So, I think the problem here is that something has changed that now stops 'copies' from being [deleted? for lack of a good word] from closed. It is not in us understanding how AW believes it works (or should work)- believe me, we do understand the difference in a relist and a copy. But it has changed- and it is not a good change. I have about 100 relists to do that should have been done 2-3 days ago and I just don't have the energy to cross-reference my relists (oops! copies) with what is still sitting in closed.
posted on February 26, 2002 06:33:29 AM new
Christopher,
I still dont get it,the auction I gave an example of was relisted,this was the first time it was relisted.Why does it not move out of my closed auctions.Something is definitely going on here.I am not someone who does not know how this works.I sold 1100 iems last year thru auction watch.I usually waith a few weeks and then relist a bunch of items.I just check off the boxes in the closed section and hit the relist buttton and they always moved out of the closed section.Why has this been changed? I would like a good explanation because I do not want to be relisting an item that has already been sold
1tuna
posted on February 26, 2002 09:30:53 AM new
In my opinion - an item should NEVER leave the closed section. The closed section should be a complete list of items you had scheduled to closed. Just because you relist an item or copy it does not mean that the item did not close on that day.
Personally, I wish they would NEVER leave the closed item section.
posted on February 26, 2002 12:14:02 PM new
Hi TUNA1,
The item number you gave me as an example cannot be technically relisted, because the item itself was a relist of item number 1691197832. Since 1700454460 was a new item, and 1691197832 was the relist of that item, when you clicked to relist 1691197832 we made a copy of it to submit to eBay. When we make a copy of an item to submit to eBay for you, the item you selected to relist, that we made the copy from, will remain in your closed list.
This is why you still see item number 1691197832 in your closed list, and why you do not see item number 1700454460.
posted on February 26, 2002 01:15:19 PM new
Hi RichiRich-
I personally use my closed (unsold) auctions as my available 'inventory'. If it is in closed without a winning bidder, then it is an item that is available to relist. So, if it never left closed, then to me it is always available for relist. Big problem now- as I have already double-relisted some items. In my 1 1/2 years of using AW, ANY relaunched item has always left closed and went to active (to me, this is the natural route for an 'item'-not necessarily an item 'number'- to move in).
I don't use AWs inventory- I use my own. My inventory is split into 2 units- those that are pre-auction (stock), and those that are in-auction. My in-auction items are in a loop- once they are listed, I expect them to be able to move around the system in a sort of simplistic 'flow-chart' route, start: >> 'pending' >>'active' >> 'sale?' yes >> off to post-sale/sold; no? >>off to closed >> from closed >> to relist >>etc. Once that 'item' is in the system, it needs to move in a logical, systematic route. I don't believe that it should 'stall' in closed, then have a copy of itself sent to 'active'. This is just looking for confusion.
This is how I have worked with AW since day one. It has worked perfectly for me with the exception of this situation and maybe 4 other snags. Otherwise, I would be happy as a lark with AW. I am sure everyone has their own way of making AW work for them, but when something changes, I am sure that there will always be some people unhappy.
Now, onto the <SalesTaxState> error that has been happening...
posted on February 26, 2002 02:05:17 PM new
Hi,
I still dontghet it,I dont care if it was a copy or a relist.Before this week whenever you hit the relist bitton it moved out of the closed and into the active.I now have closed auctions and live auctions that are identical.The other poster hit the nail on the head,no matter what you do the auctions should be leaving the closed list but they are not,it never used to be this way.I would like this problem addressed,something has changed and AW acts like nothing has changed.
1tuna
posted on February 26, 2002 02:09:02 PM new
Hi TUNA1,
I just wanted to make sure you knew why one item would leave and other would not. We will try to have someone address what changed recently, but what I outlined was how the system was originally setup to work with closed auctions.
posted on February 26, 2002 02:24:26 PM new
Christopher,
I understand now how it is supposed to work but I never paid attention to it because I did not care if it was a relist or a copy.All I know is that the auctions used to dissapear from my closed list once I relisted them.It is a pain in the neck now to have to go back to my closed list and then manually remove the auctions that are now live.I would appreciate an explanation of what has happened recently when you find out.It is not the same as it used to be.thank you
1tuna
posted on February 27, 2002 05:08:35 AM new
The relists whether already relisted or not used to be cleared from the closed listings and this new explanation is the result of a change in your system which we users were never notified of. Also whether or not an item was previously relisted and whether it is eligible for an Ebay relisting credit is immaterial to me, however, the AW Manager relists now do not activate the Ebay relist notification "This auction has ended but the item has been relisted. Go to item now. " I wish the changes you make would be posted in your "AuctionWatch Announcements"
posted on February 27, 2002 12:21:37 PM new
Hi all,
We are looking into the problem you have described right now. We realize that the system behavior has changed with regard to relists, and we will be re-examining some of the changes that were made because they seem to be resulting in confusion for our customers. We do apologize for the inconvenience and frustration, and we will do our best to fix or revise the relist process as quickly as possible.
posted on February 28, 2002 05:07:08 AM new
Well after a week, someone is finally admiting that something has actually changed. The question is "Why doesn't Auction Watch post such changes in the Announcements" ? You are getting like Ebay where your engineers just make these "so - called" improvements that may just make a mess for us sellers. If you would send me a crystal ball, I might be able to keep up with all these wonderful improvements.
posted on February 28, 2002 09:24:12 AM new
Hi invicta,
When we make a major change to the site, we will post an announcement, however this was not a change to how the system was setup to work - rather we finally corrected an existing issue and now the system is performing as we had intended it to.
We are looking into the best way to handle these items, and will post back to this thread when we have more information available.
posted on February 28, 2002 01:18:09 PM new
Thanks Christopher,
It is now obvious that AW thought it was always working a certain way, when in reality it was working differently. Right or wrong, the 'mis-workings' of closed auctions was actually the most logical- it really left no room for mistakenly relisting an item that was already relisted (or copied).
So thanks for hanging in there and checking on this. Please let us know if you find out anything.
posted on March 1, 2002 06:46:21 AM new
Glad to see I am not alone. Nothing is moving out of my closed section and I spent over an hour yesterday doing an inventory on paper since it would not print out..the item would not print out. Why fix whats not broken? It was fine before and did not matter if it was a relist or considered a new listing, it moved out. Yes, even after spending all this time online on AW yesterday, I still had 2 duplicated auctions that I had to again, reset. When you pay for Ebay/AuctionWatch and INTERNET TIME too, this is not cost efficient to the consumer....
Please let us know if you find out anything.