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 rpshaverpaonlinecom
 
posted on March 11, 2002 11:32:47 AM
What is this all about? I found this statement on the new WBN:

If you have any questions about the status of your order,please contact us.

There is a link there - but it is to AW, not me! I'm the one who knows the status of the transaction - why is the link to AW, and not an email to me?

Also, I wish the winning bidders email address would show up on the completed form, as that is how I reference my sales.

Please explain this link to AW.

rpshaver




 
 bside
 
posted on March 11, 2002 12:01:50 PM
Thank you for noticing this, it will be changed to be a link to the seller's e-mail address.
[ edited by bside on Mar 11, 2002 12:02 PM ]
 
 ultimato
 
posted on March 11, 2002 01:10:52 PM
AW, may I suggest that you also rig it so that when a buyer writes an additional message when responding to the WBN, the message is sent as a separate email to the seller? I for one would find that much more convenient than having to always click on box 2 to see if the buyer wrote a message or just gave me their address. I don't know how many times I've emailed a buyer with a question only to have them write back an irate response saying "I already gave you that information when I responded to your WBN." Sometimes they may say something like I'm out of town for a week or they want the item sent to a different address, and unless I check the WBN response box on a regular basis, which I don't, I feel like a fool because I haven't gotten their message. I think a lot of sellers would agree that this would be a worthwhile feature.

 
 ChristopherCS
 
posted on March 11, 2002 01:13:17 PM
Hello ultimato,

Thank you for the suggestion, we will make sure it is passed along to engineering for further review.


Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
 
 kahml
 
posted on March 11, 2002 01:21:17 PM
ultimato - the notes to the seller are now "outside the box" they are in the listing summary in PSM.

Although, the e-mail sounds nice, you'd have to find some way to adequately link it to the listing.

 
 rgrem
 
posted on March 12, 2002 04:01:46 AM
I don't need any more emails to keep track of.

 
 
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