I was wondering if it is a problem for users of AOL to Use their WBN every day we get people from aol or compuserve that have to request payment info because our WBN " doesnt work" or possibly they cannot click on it but the message does say that if you cannot click on the link below please copy and paste the url into the browser address box. does anyone know of something else to fix this problem
posted on June 3, 2002 07:17:23 AM new
As the Auction Manager Provider, AW should provide these instructions and alert AOL/Compuserve users to this issue. We as sellers are paying for an Auction Management service. Yet, we are told to insert or rework our systems to serve the public needs and requirements, ask other sellers to send their WBN to us, so our customers will respond. The system was very simple and people friendly when it was free. I had customers that sent kudos for the simplicity and ease of using the system. Now I mostly get messages like: "Can't open your post sale mangement page." Please take another look at the system and make it people friendly. Most of the customers are inexperienced computer users.
