posted on June 6, 2002 08:14:13 PM new
80% of mine are gone, too! I can't do much relisting tonight without them (( I hope they're not permanently gone. I'd be real upset.... there's probably 400 missing!
This is a template we have drafted for responding to these questions, please let us know if you have any additional questions after reading :
We have recently introduced an auto-archive feature that will archive your closed sales in order to reduce the number of unused closed sales stored in our system and to keep your costs as low as possible.
We realize that this can result in the archiving of data that you might need, so in the coming weeks, we will be introducing a tool that will allow you to restore closed auction data that has been archived. Note that this function will allow you to restore data for a limited time after it is archived, so please be sure to remember the auto-archive intervals set in your account. Most data that has already been archived will be retrievable once this tool is live.
If you find that you are relaunching auctions from your closed section frequently, or you want to retain listing data for templating purposes, you should save your auctions to Inventory as you list them. This will save a copy of the auction which can then be relaunched at any time. Note that by using Inventory, you will be able to organize your listings in separate folders which will allow for greater efficiency and ease of use. You can also easily list a single inventory item to any venue, which will save time if you are using multiple venues.
If you want to copy a particular closed item to your inventory for future relist, follow these steps:
1) Go to the 'Closed' section of control panel
2) Select the item you wish to copy, and click the 'relist' button
3) Click on the 'edit' link next to the selected item
4) Scroll to the bottom of the item listing, click the box next to 'save this item in my inventory', then click the 'save' button
5) Cancel relist if you wish to just save and not relist the auction
Note that the listing will be saved into the "unfiled" folder.
You may also disable auto-archive by clicking My Account -> Global Preferences. This is free for a limited time, but we do plan to eventually charge a storage fee for closed sale data.
I hope this helps. Please let us know if you have any questions.
(( I hope they're not permanently gone. I'd be real upset.... there's probably 400 missing!