posted on June 7, 2002 02:17:16 PM new
I have a buyer who purchased two items w/BIN on ebay. She responded to the WBN (Miracles do happen!!!) & her auctions combined without problem into ORDER 532616949.
She then purchased two items from my storefront which were combined into a second ORDER 532624565.
I am unable to combine these two orders. Same buyer/email address.
To make matters worse she is bidding on an auction which closes tonight & I told her earlier that she would be able to combine all purchases into a single transaction.
But I can't combine the two orders that are currently in my post-sale. "Combine Items" is not recognizing these two orders as being the same buyer. Neither has been paid. Only the 1 & 2 post-sale keys are checked.
Please help. I hate when I tell someone that things will work a certain way & then they don't.
What I would do is cancel the storefront order, and make sure those two items are still available. When the next auction closes, combine it with the other eBay items and send the WBN. Let her know to add those other two storefront items during the checkout process, not afterward. If she goes through all the way and then goes back to add two items, it creates this separate order that wont allow you to add it to the original.
