davebraun
|
posted on July 1, 2002 06:20:38 PM
All of the dutch auctions which were paid today and over the weekend which were marked as paid and should have come up when I clicked on ready to ship didn't the shipping rates changed and they no longer were marked as paid in full, the payment still show but as partials so they were not ready to ship so they didn't get shipped I thought I had a slow day but now realize the problem. My dutch auction shipping rates are being calculated incorrectly and further items that were coded as paid no longer are. I am finding this situation less and less amusing as time goes on I'm trying not to sound like a client that can't be satisfied but it is a stressful endeavor to maintain my composure when trying to continually devise a work around to circumnavigate the many faults encountered on this sytem. Here's one of the items numbers that was affected 888347439 there are lots more. All of my shipping calculations in dutch auctions are being figured incorrectly and all those that had been done recently seem to have been affected. This potentially can take me hours to even identify all the affected auctions and I have no way of forcing the system to make the corrections. I need a quick fix to correct the shipping on my dutch auctions and print correct invoices.
Every Auction I have going back to 5/31 that was a dutch auction has been corruped evey item I have is now in waiting for payment paid or not.!!!!!!!!
All of my records involving Dutch Auctions have been affected if anyone has used my checkout overnight they now have the wrong total. My auctions waiting for payment view is rendered useless as all Dutch auctions even if paid in full now appear as if they haven't been paid and in this view the only was I can tell is by opening them in the main view I can tell in a glance as #3 appears blank but all other numbers are filled in (#1 thru #7)
[ edited by davebraun on Jul 2, 2002 04:00 AM ]
|
SonyaCS
|
posted on July 2, 2002 08:30:46 AM
Hi Davebraun,
I am not sure what has happened, I am a little confused by your explanation. However you can edit the shipping for each auction so that it prints out correctly on the invoice. To do that you must deselect step 2, then go back to edit step 2 to include the correct shipping. After that, you can recheck step 2 then go on to print the invoice in step 4.
-Sonya
|
davebraun
|
posted on July 2, 2002 08:45:32 AM
All of my auctions and combined transactions which contained any dutch auctions are affected by this. My settings are configured so dutch auctions count as one item no matter how many are purchased. If 6 were purchased shipping is supposed to be as if 1 were purchased it has always worked like this. At some point yesterday every transaction was changed. The first thing I did was as you suggested and discovered that it did not work the formula being used is not the one which is set in my rules. I checked my preferances and that is not the problem. If you look at my postsales you'll see transactions that were completed weeks ago are now back in waiting for payment as the shipping amounts have increased and the payments which were aplied back then are insufficient. Auctions that are currently closing are reflecting inflated shipping costs if they were dutch auctions. Essentially all of my Dutch auction shipping data has been changed. Editing does not correct the problem it has no effect at all.
Look at 888385331 or any other transaction involving a Dutch auction and you'll see the problem. It is ongoing and has not been resolved!
[ edited by davebraun on Jul 2, 2002 08:55 AM ]
|
davebraun
|
posted on July 2, 2002 09:08:26 AM
I now have gone back and re edited and the first I re edited calculated correctly. Am I to assume that I need to go back over every transaction manually to make the correction in order to get all these items out of waiting for payment? There are 100's of them and this is not an efficient use of my time. Also I wish to know why this occured and whether this will occur again. Yesterday at around 12PM I reported that a customer had an error when using checkout technical looked at it and coincidentally that was probably around the time this all happened. I am not pleased to find that I will now get to spend a few hours correcting all of my data.
[ edited by davebraun on Jul 2, 2002 09:09 AM ]
|
mgarbea
|
posted on July 2, 2002 09:14:31 AM
Hi Davebraun,
Thank you for noticing this problem. Our engineers have located and solved the issue, and now, your Dutch items s/h is calculated as intended (applied only once).
If the items are not marked as paid, you only have to enter the post-sale page for the item, and the amount due will be automatically recalculated (and the item will be marked as paid!).
Marius
Got more Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
|
davebraun
|
posted on July 2, 2002 09:47:47 AM
I'll spend the next few hours making manual corrections to all of my records which contained Dutch Auctions going back to day one. Thank you
Update. I have spent 20 minutes and have done about 10% of the files that are involved by that I estimate it will take 3 hours 10 minutes to complete the project so that every paid auction I have will not show up comingled with those that are actually awaiting payment so I can get back to what needs to be done.
[ edited by davebraun on Jul 2, 2002 10:19 AM ]
|
mgarbea
|
posted on July 2, 2002 10:47:41 AM
Hi Davebraun,
I'm very sorry for the misunderstanding. You will indeed have to go to each Dutch item, but only for those that closed Sunday and Monday.
Marius
Got more Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
|
davebraun
|
posted on July 2, 2002 11:07:11 AM
I hate to rain on your parade but transactions back as far as 5/30/2002 have been altered and now appear as unpaid if it was simply Sunday & Monday I wouldn,t be happy but would let it go. If you like I can furnish transaction numbers if there is a way to automatically correct them if not I'll just be wasting more time both mine & yours.
|
mgarbea
|
posted on July 2, 2002 11:28:02 AM
Hi Davebraun,
If you can send us the orderID / itemID for the Dutch items that would be a great help. We surely can try and automate this (as some other users may have experience the same problems)
Marius
Got more Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
|
davebraun
|
posted on July 2, 2002 12:10:12 PM
It will take as long to cut and paste each auction or transaction number and list here as to do it. 1/2 my day is over and I still haven't done any of the work that I need to get done. The balance owed in the auctions is 0 but the post sale key shows #3 as open so they show up in waiting for payment. I tried to click on them all and apply payment in bulk but since the payment owed is 0 it does not mark them as paid and they remain open each one needs to be opened to the fullfillment view and received payment needs to be clicked and then and only then do they become "paid"
|
