posted on July 12, 2002 01:15:37 AM new
I'm having a problem with mailstep when my customers use Billpoint.
I have completed the necessary steps and when I change my billpoint address to [email protected], everything seems to work wonderfully. I get the notification of changed email and everything just fine.
Then within a few days, I start receiving payment notifications at my mail.com address.
This address used to be registered with both auction watch and paypal, but is no longer registered with either as I hardly use it anymore.
I don't get any type of notifications at my current email address. Neither does the payment get posted to my post sale management.
Can you please help me with this?
P.S. I emailed support about this, but this seems to be a quicker route.
posted on July 12, 2002 06:57:05 PM new
Maybe this isn't a quicker route.
Is there anybody out there that's having the same problem or that can help me with this?
What payment notifications are you receiving at your mail.com address? From Billpoint?
If your primary email address for Billpoint is stored as your mailstep ID, all email sent to your mailstep address will forward to your primary email address on file here.
Perhaps your Billpoint account is somehow setup to accept payments at both, or there was an error and your mailstep address is no longer on file with them?
