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 taotigreentea
 
posted on July 15, 2002 08:23:31 PM new
My online inventory cannot be accessed 2 times a week:

1. Page became blank
2. 'opening page in progress' was always shown

I tried to get help from AW and asked to delete the temporary internet file and cookies.

It worked at 1st time. But 2nd time could not...

Any ideas?

Thx for help in advance.
 
 SonyaCS
 
posted on July 16, 2002 08:27:10 AM new
Hi Taotigreentea,

What browser are you using? Each time you can't access your inventory, is it the same time every week? Also what is your ISP? You do not have a large inventory, so it most likely is a connection problem.

-Sonya
 
 taotigreentea
 
posted on July 16, 2002 09:34:30 AM new
Hi Sonya,

Here are the answers:
1. IE 6.0
2. Variable time
3. Local ISP from Hong Kong

I don't think it is a connection problem as all other functions in AW and other web pages are accessable.

Quit strange....

Rgds,

 
 SonyaCS
 
posted on July 16, 2002 09:52:41 AM new
Hello,

Right now your inventory is set to view 5 items per page. Try accessing it again, make sure you have nothing else open except for your browser. Let me know if you cannot get into it.

-Sonya
 
 taotigreentea
 
posted on July 16, 2002 10:55:27 AM new
Hi,

Still cannot...

 
 taotigreentea
 
posted on July 16, 2002 10:58:04 AM new
Any special settings required for the IE when accessing Inventory?



 
 DianaAW
 
posted on July 16, 2002 11:09:18 AM new
There are no special settings needed to access Inventory - I'm not sure why you are having trouble with this. Do you have any virus-checkers or firewall software running in the background while you are accessing our site? If so, please try disabling them as they could cause problems.

Also, try clearing cache/history again, and rebooting your computer. You might also want to try a different dialup number if there is one available through your ISP.

Please let us know if you are unable to resolve this issue.

Best regards,

Diana

 
 taotigreentea
 
posted on July 16, 2002 11:17:59 AM new
Hi,

Just disable the 'Norton Internet Security' and it works. Thx.

But this is not my first time using NIS. The Inventory have had NO problems before. I don't understand the firewall only block the Inventory and not affect other features of AW nor web sites.

Rgds,

 
 
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