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 dugandog
  		posted on August 29, 2002 12:10:27 PM new
"Payment received" acknowledgement can now be sent to buyers upon an item being marked paid (PSM step 3; either manually, or automatically.) This is great to reassure buyers that you have received their funds.


Nice feature but I want to turn it OFF and am unable to.

Please Advise.

I've already been to "my account-post sale management".

 
 dugandog
  		posted on August 29, 2002 12:14:10 PM new
Sorry.....

What I meant to say is that on the screen where you mark payment made, it has a block that is defaulted as checked.

Please fix it so that it is defaulted to unchecked status.

 
 SonyaCS
  		posted on August 29, 2002 12:30:49 PM new
Hi Dugandog,

Are you referring to step 3? It automatically checks itself if you are setup with paypal mailstep.

Regards,

Sonya
 
 dugandog
  		posted on August 29, 2002 12:56:22 PM new
What is Paypal mailstep?

I'm talking about when I go to the "post-sale express" page, select an item and click on paid. You then are transported to the page that has a button titled "apply payment/mark as paid". Above that, there is a box that is automatically checked "Send "Payment Received" email to buyers". The box should be defaulted to be left unchecked.

I should not have to remember to uncheck it each time.


 
 SonyaCS
  		posted on August 29, 2002 01:21:55 PM new
Hi,

Okay, I see what you are talking about now. I will see if we can get this made as a default option.

Regards,

Sonya
 
 dugandog
  		posted on September 4, 2002 07:45:44 AM new
Will this be fixed soon?

I ship "same day" so to send one notice that says "payment rcvd and will ship shortly" and another later saying "shipped" is ridiculous.

Set it up to be either "automatically send" or do not send.

Eliminate the checkmark. An unnecessary step and easily overlooked when processing payments.

Thanks

 
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