posted on September 5, 2002 09:42:47 AM new
Several times I have noticed that after a customer exercises Buy It Now, that Auction Watch still shows the item active, even an hour later. I have to manually send a WBN to the bidder, who is asking for shipping instructions. I thought AW refreshes more rapidly than that. My customers deserve quick emails for the WBN. Waiting over an hour gets them edgy, and then I have to respond manually.
posted on September 5, 2002 10:25:14 AM new
Hi Billringer,
In order to refresh information about active / buy-now auctions, the best way is to use mailstep. Otherwise you will have to click refresh from your control panel in order to update auction status.
posted on September 5, 2002 11:40:21 AM new
I'm not talking about having to refresh the auction watch window. I know how to do that. I'm talking about the AUTOMATIC WBN that auction watch is REQUIRED to send to the bidder of a Buy It Now auction hopefully within minutes of his successful bid which closes the auction. Auction Watch is NOT performing this function. A WBN is correctly sent only when the auction closes because the clock has reached zero and there is a successful bidder. In addition, however Auction Watch is required to send the WBN for a Buy It Now bid whether I'm logged in or not. Most of the time, with a Buy It Now bid, I'm not logged on. And Auction Watch doesn't do anything. Why should I have to log on, and refresh the screen in order for Auction Watch to realize that an auction has closed? Please fix this!
posted on September 5, 2002 01:16:44 PM new
Hello billringer,
We understand that you are talking about the auto-WBN that is supposed to go out when the auction closes. Right now there are two ways to resolve this - one is to click the check-box next to the item in active and then click the "refresh" button on top of the active panel. The other is to enable Mailstep, which will relay the EOA notice through our system and trigger the BIN item to go to closed, and send the WBN.
For more information on Mailstep, please refer to this URL:
Maybe you don't understand. I don't want another service like mailstep. I only want Auction Watch to do what its supposed to do for a closed listing, whether I'm on the internet or not. That's what I pay Auction Watch to do. It Watches - Right! Send Automatic WBN is a service I pay for - Right!
When the listing is closed based on ebay - especially for the buy-it-now auction - SEND THE WBN!
posted on September 5, 2002 06:44:06 PM new
Diana;
He makes a good point.
As you remember, I used mailstep and still experienced the same latency issues.
Both my FP and BIN languish for hours if I don't manually refresh( I just had one auction close with a FP bid and over 5 hours later the WBN had not gone out).
