posted on September 12, 2002 11:36:47 AM new
eBay will/can not assist me end the auctions in bulk. They insist that I must end them 1 by 1. I estimate that it will take me 1 minute to end each auction. To end 740 auctions will take me 12 hours. I would then need to send eBay an e-mail with all the auction #'s. They will not end all the auctions that were begun on that day. As a result there it will be impossible for me to get any of the listing fees credited. i checked my eBay account, my balance before these auctions were begun was $319.31, my balance now is $629.91. This will have cost me $310.60. Will I be able to receive a credit from Auction watch for $310.60 plus the amount that Auctionwatch has charged me listing all these auction, as well as the duplicate auction that were listed before i left on my vacation August 30. I am too exhausted to try to figure out my eBay charge for the August 30 duplicates. Will AuctionWatch help me with a credit or refund or am I stuck? Also , I want to lodge a complaint about this whole situation. Is there a Federal or State agency that deals with internet matters. I would like to send them a detailed letter and make an official complaint. Any help with this would also be appreciated. Thank you.
Jim Finch
posted on September 12, 2002 12:16:15 PM new
Hello jackensack,
We are still looking in to why the duplicate listings occurred. Thank you for your patience while we do this.
As for ending your auctions, you should be able to do that in a much more timely manner by opening two browser windows, one to your seller's list and the other to the End Listing form. Copy/paste the auction number into the form, check the reason, and submit, then use your "back" button to get back to the End Listing form. This will allow you to quickly end multiple auctions.
Thank you again for your patience while we investigate this matter.
posted on September 12, 2002 03:52:23 PM new
Hello Diana,
Do you realize that I have to end OVER 700 auctions???? How about I give you my eBay password and you try to do this a few hundred times?? You did not respond to (or did you ignore) my question about AuctionWatch crediting me some $$ on this. Before I can start to work on cancelling my auctions, I need to cancel 7 of the 8 duplicates, I need to create and print a report on each of the 120 auctions that were octupled. That will give me a list to work off of. By the way, i was promised that engineering would get in touch with me 2 days ago by Sonja. If you have no intention of crediting my account for this AUCTIONWATCH ERROR, just tell me to screw off and I'll drop the whole matter, but i will remember how little help Goliath gave to David. By the way do you know how many years I have been using your service??? It's been YEARS, probably longer than 95% than most of your users. But hell, I guess loyalty only goes one way. I could drop dead tomorrow and you wouldn't even know or care.
posted on September 12, 2002 06:29:21 PM new
Hello Jim,
We understand that you are upset about this. We do appreciate your business and we are still looking in to why these auctions were duplicated - this is not a global problem that is affecting other users which makes it difficult to diagnose. The process will take some time, but we will keep you posted.
