posted on November 21, 2002 02:51:44 PM new
hi - I just signed up with AuctionWatch for a free two-week trial at the recommendation of some AW users....
Well, I am NOT impressed so far. I am trying to upload images. It has uploaded some, then stops saying synch failed and no images have been uploaded. Then I check "image hosting" and there are some photos. So I try again to synch, and it starts DELETING what it has uploaded - and then fails AGAIN.
posted on November 21, 2002 04:00:18 PM new
Thank you, Christopher for responding.
This is the error message I get:
Synchronization failed -
There is a problem with images synchronization.
Please go to www.AuctionWatch.com and check your images.
When I go to check my images, it shows some - and then when I click to synch again - it deletes some that it has previously uploaded, then stops, with the same error message again.
And thank you for your advice on where to direct issues - I didn't know, and this one did include image hosting
posted on November 21, 2002 04:14:36 PM new
Hello,
The error message you are receiving when attempting to synchronize indicates that there may be a problem with one or more of your image files.
In order to diagnose which image file(s) are causing the sync error, please try the following:
1. After closing all batches, click the "AuctionSync" icon in the lefthand toolbar.
2. Click the Details button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in AM Pro. Repeat this process until all images are synchronized.
You may upload the image(s) that were halting synchronization directly to our website using the Image Hosting page, and then reimport them into SM Pro after they are online. This way, those particular images will not need to go through the synchronization process.
There are several reasons why an image file may halt synchronization, but most commonly it is due to excessive image size, invalid image format, or corrupted image data. You might also want to check the security level on your browser, anti-virus software, and/or firewall software, as these can prevent image downloads as well.
If the above solutions do not help, here are some additional steps that may solve the problem:
- Go to your AuctionWatch folder on your hard drive (default location is My Computer -> C -> Program Files -> AuctionWatch.)
- Check both the "Images" and "Thumbs" folders, and if the image file(s) are still in either folder, delete them manually.
- Restart SM Pro after doing this, and try synching again.
If this doesn't do the trick, try deleting the images.map folder from the data folder in the AuctionWatch directory, and resynch.
I hope this helps. Please feel free to contact us again if you need further assistance.
posted on November 21, 2002 04:35:09 PM new
Christopher - thank you, thank you, thank you! I had to go into the AW folder on the C drive to delete the image that was hanging up, and now everything is working fine!!!
I sincerely appreciate your help, and apologize for my curtness earlier - I was just so frustrated and needed help - and you did one heck of a job!
