posted on November 25, 2002 10:18:22 PM
For two weeks now WBNs have been going out 2-6 hours after the close of auction, often going out AFTER the bidder has already made payment.
Are they mostly on auctions or on fixed price? You might want to consider setting yourself up with mailstep, that may eliminate some of the time it takes for WBNs to go out after the auctions close.
Are you suggesting that a third party is needed to have a reliable WBN service? Isn't that part of what I'm paying AW fees for?
I understood reliable WBNs to be a part of the AW service. The WBNs are customer invoicing. The service described on the AW site is:
"Cut your order fulfillment time by over 75%. Use our automated solutions to invoice customers, receive payment notifications, print packing slips and address labels, send shipping notifications, track orders, and maintain all of your records."
It's certainly difficult to cut fulfillment time when AW's notification services describe above take hours to be cued/sent.
posted on November 26, 2002 10:01:59 AM
Hi Sourcefactor,
Mailstep is an option -- you don't have to use it if you don't want to but it does help. It isn't a third party service, it is a feature that we offer that can help streamline your post auction process. To learn more about it, please click on this link. The Mailstep links may be found in your My Account tab. If you choose not to use it that is fine -- occasionally there will be latency with the WBNs (like you have experienced) so you can do other things like refresh your control panel at least once a day to make sure all information is current.
Regards,
Sonya
[ edited by SonyaAW on Nov 26, 2002 10:43 AM ]
posted on November 26, 2002 01:42:47 PM
Hi Sourcefactor,
I wanted to see the auction ID numbers it pertained to so I could see if they were Buy It Now items. WBNs for Buy It Now auctions can take longer than normal to go out, same thing with Fixed Price. Having examples can help us to narrow down the source of the latency.
If you still want to close your account, please email [email protected] to request account closure.
posted on November 26, 2002 02:11:51 PM
The point is, that should have been the first question. The first attempt should have been to resolve the problem. It wasn't. Instead, a third party solution for a service AW already is supposed to be providing was offered.
FYI, they were neither BIN, nor FP auctions, just closing regular auctions.
Thank you for the email.
I'm moving to a service where customer support and product quality matter.
Unfortunately, when you report an error without an example, we have to go off of what 99.99% of those issues usually end up being, and in this case, BIN/FP listings.
Thus far, we have no other reports of major delays with the WBN being sent on non-BIN/FP listings from any other users in the message center, nor via email, so it was not natural to ask for more information when we could simply point you in the right direction from the start. That being the mailstep program.
If you happen to change your mind, we are more than interested in helping you track this latency issue that has isolated itself to your account.
