OCCHI1
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posted on December 3, 2002 05:20:23 PM new
Hi there I have been trying to upload ANY picture for a while now I have taken pictures synch received the image error message deleted that picture then synch goes okay - so I try to take another pic add to auctionwatch synch and error message again !! It will not take any of my pictures please help me I am going crazy.
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ChristopherCS
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posted on December 3, 2002 06:09:58 PM new
Hello,
Please read the emails I just sent you earlier. There is a long one with all of the details on how to clear that problematic image from Pro.
Christopher
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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OCCHI1
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posted on December 3, 2002 06:16:00 PM new
Chris I read the emails you sent earlier and did exactly what you said I deleted that image - this is the thing I dont think you understand I am getting the same error message with EVERY photo I try to upload !! I deleted the " freeman " one and tried to upload another " and the synch locked up and no upload ! same error with images www.auctionwatch.com please respond.
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ChristopherCS
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posted on December 3, 2002 06:22:50 PM new
Hello,
Close out of the program and restart your machine. If you still cannot upload these images and it is the exact same error message as before, email me directly one of the images to test with. I want to see if the image truly is problematic, or if your copy of Pro is just acting up. Be certain to try simply restarting your system first though, if this just started suddenly without any changes to how you have been using your setup.
Christopher
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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OCCHI1
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posted on December 3, 2002 06:34:29 PM new
I restarted my machine and the same problem happened I am emailing you a photo for you to see thanks for replying so quickly you will make my day if we can get this fixed.
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OCCHI1
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posted on December 3, 2002 06:46:57 PM new
Just emailed it thanks 
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OCCHI1
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posted on December 3, 2002 06:59:06 PM new
Tried to delete the image file that did not work - still locked up when I tried to synch.
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OCCHI1
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posted on December 3, 2002 07:53:29 PM new
Thanks Chris I need help from someone else if possible Chris left for the day - I am trying to still upload pictures every picture I try to upload I get this message
Start banner synchronization.
Banner synchronized.
Start announcements synchronization.
Announcements synchronized.
Comparing local and online counters.
Local and online counters are identical.
Comparing local and online templates.
Local and online templates are identical.
Comparing local and online logos.
Logos compared, update will follow.
Comparing local and online saved templates.
Saved templates compared, update will follow.
Comparing local and online site descriptions.
Site descriptions compared, update will follow.
Comparing local and online partner information.
Local and online partner information is identical.
Comparing local and online preferences.
Local and online preferences are identical.
Comparing local and online images.
Comparing local and online images.
Images compared, update will follow.
Start version synchronization.
Version synchronized.
Start time synchronization.
Time synchronized.
Start updating logos.
No update necessary.
Start updating saved templates.
Local saved templates updated.
Start updating site descriptions.
Downloading File 'aw.xml'.
Deleting local site 'aw.xml'.
Saving site 'aw.xml' locally.
Site descriptions updated.
Start updating images.
Uploading Image 'DSC1000119.JPG'.
and then it locks up
I have check for updates on my machine Win XP and nothing ( I am updated)
I have reloaded the program
I have checked all images for any errors
I have also checked to make sure my security settings are not interfering
In addition I have been using this program for many years with NO PROBLEMS ?? Why all of a sudden
I AM AT A TOTAL OUTAGE AND I HAVE 96 auctions I HAVE TO UPLOAD FOR THE HOLIDAYS !!
PLEASE HELP I CANNOT PAY YOU IF I DONT MAKE MONEY !!
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rtogui
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posted on December 4, 2002 02:32:56 AM new
Hello,
I have emailed you about this problem. Please check your inbox.
-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
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OCCHI1
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posted on December 4, 2002 03:03:48 AM new
Thanks Radu I just emailed the file to you please let me know what you think asap as I cannot use auctionwatch at all 
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rtogui
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posted on December 4, 2002 06:59:02 AM new
Hello,
Thanks for the log file. The problem seems to be an Internet communication failure, which happens when large amounts of data are synchronized.
The fact that the image upload failed when using the browser, too, is further proof that a communication failure between your ISP and the AuctionWatch servers might be to blame.
What is interesting, though, is that I noticed similar errors in the past, traced in the log file. They did not happen this often though, and looked more like transient errors.
Could you perhaps check with your ISP whether something changed in their setup lately? Is there something that might cause timeouts, or failures on sending or receiving large files?
Also, if possible, please try to check an alternate ISP.
Thanks,
-Radu
Got Questions? Check out AuctionWatch's Customer Service center at http://www.auctionwatch.com/service/ !
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OCCHI1
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posted on December 5, 2002 06:05:06 PM new
AGAIN HERE I AM NOT BEING ABLE TO UPLOAD ANY PICTURES I CALLED OP ONLINE AND THEY SAID THERE IS NO PROBLEM ON THERE END PLEASE I NEED TO UPLOAD AUCTIONS !!!!!!!!!
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DianaAW
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posted on December 5, 2002 06:33:49 PM new
Hello,
Are you using AOL? If so, is there an alternate dialup number you can use? The problem appears to be a connectivity issue that may be corrected by using a different dialup number.
Thanks,
Diana
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OCCHI1
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posted on December 5, 2002 06:51:20 PM new
We are on Optinum Online (isp ) - however we disabled the Network and used a dial up
AOL modem and got the same failure !!! So it is not the connection !!! As it would seem impossible that both would fail
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