DianaAW
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posted on December 19, 2002 05:34:51 PM new
You may notice that listings that have been tracked into Sales Manager recently reflect "updating" status. We are investigating the cause of this problem now, and are working to resolve it as quickly as possible.
Thank you for your patience, and we apologize for any inconvenience.
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jewljack
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posted on December 21, 2002 01:46:25 PM new
PLEASE GIVE US AN UPDATE , IT HAS BEEN 2 DAYS AND IF YOU ARE ALL ON VACATION SOMEONE NEEDS TO ADDRESS THIS PROBLEM BEFORE THE HOLIDAYS ARE OVER
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ChristopherCS
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posted on December 21, 2002 01:53:55 PM new
Hello,
The track auction feature is down right now, and we are evaluating if and how to fix it currently.
Are these auctions you listed using AuctionWatch? Either from the image hosting tab, or perhaps items you relisted directly at eBay that were originally listed from AuctionWatch?
Christopher
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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bruisermania
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posted on December 23, 2002 07:16:00 AM new
Any word on this yet?
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squinkle99
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posted on December 26, 2002 08:33:32 AM new
My personal situation - I listed this auction Ithat I wish to track directly to eBay before trying out Auction Watch. When I attempted to track the auction it continuously states updating.
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jewljack
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posted on December 27, 2002 08:14:27 AM new
Still having problems with some active auctions showing as UPDATING , please advise
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bruisermania
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posted on December 28, 2002 08:18:58 AM new
10 days and no solution?
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fireman68
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posted on December 28, 2002 08:31:08 AM new
Come on how about a Up-Date. This makes for a mess. thanks Dave
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SonyaCS
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posted on December 28, 2002 10:52:07 AM new
Hello,
Unfortunately it is still not fixed. When it is we will post here to let you know. Thank you for your patience.
Regards,
Sonya
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ChristopherCS
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posted on December 29, 2002 12:54:43 PM new
Hi,
Keep in mind that the import feature does still work properly, just not the 'track other items' feature.
Christopher
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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bruisermania
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posted on January 2, 2003 06:30:27 AM new
Do you have to pay image hosting fees for imported auctions?
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jewljack
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posted on January 2, 2003 07:18:45 AM new
Unfortunately the import feature does NOT work properly as it does not give imported auction the shipping options set as default on the account , the way the import all works now we would have to edit the shipping prefrenses of all imported auctions , and that is too time consuming , if the imported auctions took the default shipping options then we could use it ,as of now we are looking into other auction services as no solution to this problem has been resolved , sorry
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nnck
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posted on January 3, 2003 01:37:11 PM new
Is anyone there working on this auction tracking problem?
Does anyone there even feel the need to address it?
Or is it just time to look elsewhere?
It has been more than 2 weeks and very inconvenient.
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SonyaCS
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posted on January 3, 2003 02:06:15 PM new
Hello,
Engineering is working on both the import and track issues. I am sorry I did not update this thread sooner but please be assured it is being addressed.
Regards,
Sonya
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texaseagle
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posted on January 6, 2003 06:52:47 PM new
Thanks for fixing the tracking problem; I appreciate it very much.
Texaseagle
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