posted on January 23, 2003 02:55:43 PM new
I've been trying for two hours to download pics, after a ridiculous amount of time my computer tells me something or other is unaccessible? Can anyone help?
If you are unable to view or upload your images, please try the following:
1. The first thing to try if you are using Internet Explorer is to install all available Microsoft updates. To do this, click on "Tools" on your browser tool bar. Then:
-Click on "Windows Update".
-Click on "Product Update" on the Microsoft site.
-Wait while Microsoft determines what software updates are needed.
-Click on "Critical Updates".
-Install "Critical Updates".
-Restart your computer.
2. Clear your browser cache, and/or use a different browser to view your images or access our website.
3. Check any web monitoring tools you may be running to make sure image viewing is enabled.
4. If you are having trouble viewing images or uploading, make sure that your images do not exceed 150kb apiece, and/or try uploading them in smaller numbers. Also, try using the "Manage Images" link within Sales Manager rather than the Image Hosting tab.
If this does not help, and you are having trouble with image viewing/uploading please try this:
1. Go to http://www.dslreports.com/tools
2. Click the "Go" button next to Speed Tests
3. Click the "Test speed using our server at Megapath, CA, USA" link.
4. Scroll down, and click the "Start" button in the Megapath box.
5. Wait for test results.
This test will analyze the speed of your connection both downloading and uploading data. You can compare your results (which will be in red) to the graph in order to get an idea of how well your system is performing. Please let us know the results (you can save this page as an html file, and email it to us.)
Another test to try is a tracert tool that can be used to monitor your connection with any internet site. Here is the URL to download this tool (WinMtr):
http://www.webattack.com/get/winmtr.shtml
Be sure to save the WinMtr.exe file to you desktop. Once this is downloaded, open the application and type www.auctionwatch.com in the host field. Let the trace run for about 1 minute, then stop and email a copy/paste of the results to us. This will help us determine if and where any packet loss is occuring.
