neglus
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posted on February 10, 2003 11:05:30 AM
I've got about 100 shipping notifications/feedbacks to give but AW is so slow! Is it me? When I hit "post sale" so i can search by item # it takes FOREVER for the screen to come up! Once i get the right auction i can pretty much get all the right boxes checked until i get to feedback and then it's SLOW again! I don't think it's worth my time to try to do this now...are there system problems?
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DianaAW
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posted on February 10, 2003 12:43:40 PM
Hello neglus,
We are currently experiencing unexpected side-effects from the database failure last night. You may notice slow response while performing certain functions. We are working to corrrect this now, and we're sorry for any resulting inconvenience. We have updated the announcement on our site to reflect this situation.
Best regards,
Diana
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jefftal1
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posted on February 10, 2003 03:42:07 PM
This is unreal its more then this !! I just got in to pay for combine 3 auctions total should be $8.50 it only show total owe $4.25
Be carfull out there as this system is outdate second time in a week ??? and all you keep saying is that you sorry ??? just look at your log in the last 3 month its time to keep some of the money in the system !!!!!!
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ChristopherCS
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posted on February 10, 2003 03:44:20 PM
Hello jefftal1,
What is the item number where this happened?
Christopher
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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jefftal1
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posted on February 10, 2003 03:55:54 PM
Here is one of them !!! 558684346 !!!
Please replay thx.
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jefftal1
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posted on February 10, 2003 04:23:27 PM
I have some bidders that won up to 30 auctions should i use a calculator to add the auctions ??? as i got paid for some already and shipped the items , is it a chance that they be wrong also ???
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ChristopherCS
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posted on February 10, 2003 04:31:14 PM
Hello,
It doesnt look like anyone went through the WBN yet for this item. Additionally, the WBN itself states : "...on eBay for $19.80 Plus shipping cost"
That is the real total cost for this item, not $8.50.
It seems that the only cost on this form so far was for shipping, not the amount owed, as there doesnt appear to be any attempt to go through the checkout process.
Christopher
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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jefftal1
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posted on February 10, 2003 04:44:13 PM
Hello Christopher most of my customers do not go thru WBN , i myself go to the combine auctions look how many auctions look at the total and email my customers !! , but you never enswer me and everyone else how come the numbers do not match ??? how come its only show $4.50 and not $19.80 ??? You just avoid the problem the WBN have nothing to do with what i ask you....regards...jack.
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ChristopherCS
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posted on February 10, 2003 05:04:09 PM
Hello,
You didn't apply any credits or anything when you combined these items?
I split the order back up, and made the system combine them again, just going with the defaults and without any credits, and it came through with the expected total this time around.
Christopher
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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neglus
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posted on February 10, 2003 05:06:36 PM
Thanks Diana - I went shopping and decided to do the feedback when the system is performing better.
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jefftal1
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posted on February 10, 2003 05:08:54 PM
hello I combine this items after the auctions close what kind of credit i should apply , if i did not get paid yet ??? today i got paid $19.80 plus shipping , then i want in to applay the credit and saw the no match , well what is the different this must be on count of the systen crash.
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