posted on June 18, 2003 04:14:02 PM new
I've gotten on the bad side of someone. I've had several auctions ended recently for somewhat obscure reasons.
In an earlier e-mail a couple of weeks ago, they alluded to my Vendio links (e-mail gone due to crashed computer.) Today they ended several auctions and sent the message below.
(After reading their message below, could you check http://cgi.ebay.com/ws/eBayISAPI.dll?MfcISAPICommand=ViewItem&item=3333348925)
which I just listed. Because of the crashed computer, I have to redo every auction. Except for the data in the center of the auction peculiar to that DVD, the top and bottom will be uniform on all auctions. I don't want to do this if I have any links to Paypal or Vendio that aren't kosher.
Also, when posting this auction just for you, I noticed I had to use Ebay's editing- a-current-auction page in order to insert Paypal. Why isn't Paypal showing up?
Anyway, today I received the following from Ebay. Most of this you are, of course, more than familiar with):
[8 auction numbers no longer in DB]
Although these items have already ended on their own, your listing(s) were in violation of eBay's policies. We would like to take this opportunity to let you know what part of your listing(s) are not allowed.
Your listing contains the following information:
more than one paypal logo/link
eBay recognizes that many sellers use third party services to perform essential functions related to their listing, and that there are legitimate reasons for crediting such companies in their listings. For example, some companies offer picture hosting, counters, listing software and payment facilitation services. In exchange for providing their service, some third party companies require or request that they receive 'credit' or recognition for their service within the eBay listing.
We allow such credit within the following guidelines:
eBay will permit listings that contain a small, discrete identification or 'credit' to third parties that provide services or products directly connected with the particular listing or that allow a seller to aggregate their eBay listings.
The credit may contain the following to identify or credit the company offering the product or service:
Text (HTML font size 3) AND a logo (88x33 pixels)
However, only one of these may be clickable.
The credit may not contain promotional material or other information about the company. The service being credited should only be one that the seller is using within that particular listing.
If an image hosting service was used to create your listing, you may display a credit for the image hosting service provider (provided the credit adheres to the above guidelines):
Example:
'Image hosting services provided company X.'
Providing credit for services not used in the particular listing is not permitted.
Example (using the same listing for illustration):
'Counter services and image hosting provided by company X.'
The credit may link only to the third party company's web page containing information about the service. The logo size may be no greater than 88x33 pixels, including backgrounds and borders. Please note that only ONE logo may be used, and this logo may not be animated.
The text may contain no more than 10 words, and may be no larger than HTML font size 3. Examples of the text portion of a credit permitted within a view item page:
'Photo hosting, provided by ipix.com'
'eBay Online Payment solutions.'
'Free Counters by Honesty.'
The third party credit may NOT provide promotional statements or information about additional services offered by the company; it should simply identify the service provided by the company.
Anyway, if you'll check the above auction for unpermitted "stuff", I'd appreciate it. And how can I get Paypal to list automatically. This was a brand new auction I posted and Paypal was ignored.
posted on June 18, 2003 04:47:23 PM new
Hello Fred,
I did not see anything wrong with that new listing. It seems you only have one PayPal logo appearing.
Typically when that happened in the past, it was because the user had HTML for PayPal stored in their default listing text, and had their account setup for us to list their payment options as well - resulting in two PayPal logos.
To add PayPal logos automatically to your listings, go to the "Payment Types Accepted" section of My Account -> Seller Preferences. Select "Include only the PayPal logo" or "Include the PayPal Checkout button and logo" in your listings. If you use Sales Manager Pro or Business Edition, these online preferences will apply to listings created offline as well.
Note that if you select "Include the PayPal Checkout button and logo", eBay will insert a "Pay Now" button at the top of your closed listing. This button will take the winning bidder through eBay's checkout process (this option is unfortunately the only way that you can include PayPal in the list of payment options in red at the top of your listing.)
If you do not want to use eBay's checkout, and you would like to guide your customers to use your preferred checkout method, you can enable the Vendio Checkout button which will appear in the listing once it has closed. For more information on this, please refer to this link:
posted on June 18, 2003 06:20:00 PM new
Thanks re the double check.
Re the Paypal missing from auction, I did have the appropriate box checked "Include only the PayPal logo". And my e-mail address listed.
On some of the auctions made awhile back, I might expect the Paypal logo not be inserted for one reason or another. But I just made the one you double checked today.
The only way to get the PayPal logo listed in the payment section at the top of the listing is to check the other option labeled 'Include the PayPal Checkout button and logo.'
