posted on October 5, 2003 07:11:16 AM new
Ebay auction #2351271213....Buyer used Buy It Now to purchase item last night, but now claims there is no PayPal button for her to use, and refuses to use Vendio checkout. Did I do something to get rid of the PayPal button by following your instructions about ALI?? I'm confused and frustrated.
posted on October 5, 2003 09:21:38 AM new
Tell the customer to go directly to PAYPAL, enter your email address and PAY.
Hope this person is playing "stupid".
I doubt it disappeared.
posted on October 5, 2003 10:06:21 AM new
I told the customer to go directly to www.PayPal.com to pay me. She claims that she is not "set up" for that. That she either uses the PayPal button after an auction closes or pays from an invoice from PayPal?!! Can someone pay with a credit card thru PayPal but not have an account with PayPal? Below is her actual e-mail to me....has me very confused. (I did, by the way, send her an invoice from PayPal.)
From customer:
"It looks as if paypal is not set up for me to click and you to receive, and for me to have a receipt from paypal. Paypal wants my checking account and I am Not willing to let paypal in to my checking account. I have a credit card just for paypal in order to keep control over Paypal and my account. Your ven........is taken over and want all info from me, You said you would take paypal and per paypal the credit cards, but that is not so. you need to invoice me over paypal or place the paypal click on your auction so I can click on paypal and they will do the rest. Check on someone elses account and see, then check yours and see the difference. Call paypal they will help you set it up without ven.....interference."
posted on October 5, 2003 10:51:31 AM new
If she doesn't give her checking account number, her address won't be confirmed.
That is risky!
She probably doesn't even use PAYPAL.
What's her feedback?
Tell her to send you a money order within the next day or so as an alternative.
If within 7 days you don't have it, file the non paying bidder warning.
Give her the MO as an option.
IF she finds an excuse not to do that either.
Then BLOCK her from future bidding and relist.
Keep me posted!
posted on October 5, 2003 06:24:18 PM new
IMA...Has the buyer given you any indication as to WHY she refuses to use the Vendio Checkout? I would be interested in knowing her reason for that??? Your "Preferred Vendio check out" button was right there when she placed her bid, and your payment instructions plainly state that is the way to pay with Paypal. I am at a loss as to why she didn't just click the shopping cart and carry on. If you know, or if you find out what her reasoning is, please post that info?
