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 crowderscustomizing
 
posted on January 6, 2004 04:12:55 PM new
How do I handle bidders that do not pay for the products?

I know how to send the NPA and then get the FVF credit, but how do I make my inventory correct?

Will it be correct automatically after I archive the invoice?

What is the best way to handle non payers to make sure my inventory stays accurate?

Thanks in advance...

 
 SonyaCS
 
posted on January 6, 2004 04:58:36 PM new
Hello,

In the event of a non-paying bidder, you may request a refund of the final value
fee (please be aware that the listing fee is not refundable.) In order to qualify for the refund, you will need to provide proof from the auction site that you had a non-paying bidder to get a refund to your account.

As proof, we will accept a copy and paste of the line item from your eBay statement, showing the refund from eBay. You may copy and paste it directly into the text field in the refund request form, available at:

https://secure.vendio.com/my/acct/request_refund.html

Please note that you must be logged in to access this form.

You can go into your inventory and increase the quantity available by 1, to put the item back in your inventory. Unfortunately this has to be done for each item -- you cannot do it automatically.


Regards,

Sonya
 
 crowderscustomizing
 
posted on January 6, 2004 05:16:58 PM new
So the bottom line is , once an item has a bid, then you have to put it back in inventory manually, if the customer does not pay?

 
 ChristopherCS
 
posted on January 7, 2004 09:28:35 AM new
Hello,

So the bottom line is , once an item has a bid, then you have to put it back in inventory manually, if the customer does not pay?

That is correct.


Regards,
Christopher
 
 
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