DianaCS
|
posted on June 8, 2004 03:54:53 PM new
We are currently experiencing a technical problem which may prevent access to Sales Manager, Image Hosting, and other services. We will update this announcement as soon as we are able to provide more information.
Thank you for your patience.
Please note this announcment is posted on our Announcements board (click "Announcements" link under the navigation tabs.)
Thanks,
Diana
|
DianaCS
|
posted on June 8, 2004 04:35:50 PM new
Just wanted to provide reassurance that all hands are on deck working to resolve this as quickly as possible.
Thanks again for your patience.
Diana
|
tillies2treasures
|
posted on June 8, 2004 04:55:17 PM new
Diana...any timeframe? I have auctions going off in one hour and I am getting antsy. I know most people would have looked at pictures already but...
|
sevengables
|
posted on June 8, 2004 04:58:05 PM new
Please update us, are we looking at this being hours? Have auctions ending tonight on a number of items which receive last minute bidders and they will not bid if they can't see photos, would you?
|
DianaCS
|
posted on June 8, 2004 05:07:42 PM new
Unfortunately, I do not have a timeframe yet. I will post back when I have more information, but we have identified the root cause of the problem and all available resources are currently dedicated to resolving the issue as quickly as possible.
Thanks,
Diana
|
aaronandelise
|
posted on June 8, 2004 05:19:36 PM new
Please update the status of the problem, and the E T A on fixing it. I checked my emails and I had 7 emails asking for pictures, which are not showing, and I cannot access myself...
|
DianaCS
|
posted on June 8, 2004 05:22:55 PM new
I do not have an exact timeframe, however, we do not expect this to be an extended outage. We have identified the problem and are working on recovery now.
Thanks,
Diana
|
OhMsLucy
|
posted on June 8, 2004 05:32:35 PM new
Looks like the problem is solved. Thanks for the quick work!
Lucy
|
DianaCS
|
posted on June 8, 2004 05:45:00 PM new
Hi everyone - per our announcement:
The system is in the process of recovering at this time, however you may notice intermittent access for a short time longer while we work to resolve any side-effects. We expect to have all services restored to full functionality shortly.
Thanks again for your patience,
Diana
|
DianaCS
|
posted on June 8, 2004 05:54:10 PM new
I have been informed that the system is fully recovered. You should not have any further problem viewing images or accessing Sales Manager at this time.
Diana
|
pmelcher
|
posted on June 9, 2004 06:13:00 AM new
What sort of refunds can we expect for auctions that ended with no bids because there were no pictures? Thank you for getting it back up and running.
|
