posted on June 10, 2004 11:18:29 PM new
We had a couple of good threads at the beginning of the year regarding our "wish lists" for Vendio enhancements and fixes. After 6 months I haven't seen any evidence that our requests will ever be implemented. With the exception of add-on services very little has changed in the 1st half of 2004 (actually, very little has changed since the fall of 2003).
This is the time for many sellers to get all their ducks in a row for the 4th quarter selling season. I'd really need to know if Vendio has any plans to improve the core product in the very near future, what those improvements might be, and if our input has any bearing on the product. "We'll pass your request along to product development" just doesn't hold much weight anymore.
We release new features and updates based on the number of unique customer feedback we receive. For example, one of the most highly requested features was the ability to apply tax to shipping and handling as well as product total, due to some states requiring it for purchases. Every feature request and enhancement is logged by myself or another member of the Customer Service team. We would be more than happy to take your requests again, if you would like to leave them for us in this thread.
posted on June 12, 2004 02:18:34 AM new
..and here's a more detailed explanation of the above list.
Sales Manager lacks consistency:
--------------------------------
There should be a 'Search' function for all areas: Active, Unsold, Archive, Forums, etc.. We should not have to manually sift through our data. We should also be able to search by 'user ID' in 'Post-Sale'.
The Key-Bar should be available in all 'Post-Sale' views. We should also be able to sort by Key-Bar steps in the main 'Post-Sale' view. I'd like to see a wide array of filter and sort and search functions.
There should be a filter for all post-sale steps. Many steps can not be sorted or viewed independently. This greatly reduces the functionality of the site and causes me a great deal of trouble. There is no way to filter steps 3 and 4, 5 and 6, and 1 and 2. The most problematic is steps 3 and 4. There is simply no way to tell which items have had postage printed in the 'Items to Ship' view.
Post-Sale fulfillment checklist behavior is inconsistent. Some steps are checked off when an email is sent, some emails are sent when a step is checked off, some of these options can be set, others can not.
There should be a record of every action taken in Post-Sale. Vendio Payment Reminder and WBN Reminder are examples of this.
Post-Sale email functionality is inconsistent. Some emails can be edited and saved before sending, others can't. WBN is CC'd, but all emails should be CC'd if desired.
The WBN checkout-link should be optional.
The email macros are inadequate, especially for multiple quantity fixed price items. There is no mention of the quantity in the WBN and no way to accurately communicate shipping charges for fixed price items won in multiple quantity. Combined items titles are run together on the same line (It looks sloppy). There's should be macros for the Bidder's first name, Bidder's full name, and Bidder's full address (for use in emails sent after step 2), and a macro for total (winning bid + shipping).
Vendio doesn't fully support FP:
--------------------------------
For multiple quantity fixed price items, the quantity won should be visible in all views. This is most problematic in 'Items to Ship' view.
Inventory:
----------
Easier way to copy Inventory Items (perhaps changing SKU would create new entry).
Vendor field in Inventory
Edit Inventory Count and prices in bulk.
Separate field for eBay Stores price.
Inventory count sheet (to aid in doing a physical inventory).
More dynamic listing tools: macros for payment, TOS, shipping
Description HTML preview from inventory field
Repetitive launch interactive with relist from Unsold. Right now, repetitive launch is useless to me because I'll wind up with duplicate listings.
An "Always keep listed" feature.
Listed Inventory count broken down by Auctions, FP, and eBay Stores.
There needs to be an easier way to toggle settings (such as gallery, 10 day, etc) when listing.
There's still some PayPal IPN bugs:
-----------------------------------
Address Lines 1 and 2 from PayPal are converted to Address Line 1 in Vendio without a space.
Customer Comments from PayPal often contain important info, but they aren't imported to Vendio's Customer Comments.
For Canada addresses, the Province is sometimes not imported, and in other cases is imported, but disappears when "edit" is used.
IPN doesn't always work for combined items.
Advertisements:
---------------
I understand Vendio needs to advertise, but advertisement links do not belong in my work area:
'View Financial accounts', 'Print Postage', 'Insure Item' links have no function other than advertisement. Keep the ads where they belong.
There should only be 1 discreet Vendio ad inserted into auctions. If this was a free service I wouldn't mind all the Vendio pitches to my customers, but Vendio is far from free.
_______________________________________
