You can close the dispute after the buyer has responded at least once, or if
the buyer does not respond within 7 days. Please try again and if it fails once more, let us know so we can look into this further.
Regards,
Sonya
[ edited by SonyaCS on Jul 27, 2004 10:17 AM ]
posted on August 2, 2004 07:39:14 AM
I want to start an UPI and I tried with this item (3828492268).
I now have this "Error" message:
"The Start dispute failed to be submitted at the auction site.
The explanation given for the error was:
The auction for the item supplied has to be ended at least 7 days ago.
Please try resending the Start dispute for this listing."
If the auction ended on July 22nd, then why do I get the 7 day message? It's been over 10 days since the auction ended. Any help or suggestions?
I would like to know (get a list) of current UPI integration problems so I can at least go to eBay and push the UPI from "My eBay" if needed. If there are no known problems with this API, then I need to wait until these problems are fixed. Correct? I am just trying to manage as best as I can.
posted on August 3, 2004 08:15:49 AM
The "Reason" that was selected was the default:
"The buyer has not paid for the item."
The "Explanation" was the default as well:
"The buyer has not responded."
Thanks in advance, SonyaCS. It's great to have someone look into this, because I can't get anywhere by myself.
[ edited by hollywood4you on Aug 3, 2004 08:17 AM ]
Thank you for providing me with the reason. I've checked into this -- the FVF can only be filed 7 days after the dispute was started. The dispute for item 3826333864 was started on July 27, which is why you keep getting error upon trying to file the FVF.
If you have any other questions please feel free to ask.
I know the UPI process started last month, but there are some auctions from before July that have errors on them. These all took place before the UPI thing replaced the NPBA process.
Here are the eBay auctions that I cannot do anything with, cannot get FVF credit, are listed as "error" and I'm just lost on what to do to get my money credited back to my account.
Did you try doing the Update for these items? Please clarify what you mean when you say you can't do anything with them. Does that mean you tried to update and got denied? You might need to contact eBay regarding these items.
Thanks Vendio!
