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 upriver
 
posted on August 14, 2004 03:32:45 PM new
From time to time when I am launching items and using the ITEMS SPECIFICS, I make a mistake and double-click or go back to correct a category I clicked on wrong.

The thing is, when I do this, my entire screen gets diagonal crossed lines and a box that states RUN-TIME ERROR, the whole program & computer freezes, I have to completely re-boot, and I lose all the auctions that have been prepared but not fully uploaded.

VERY frustrating, I'm aware of this problem & try to make sure I do things 100% correct when using the Items Specifics menu, but still, as with today, my finger twitched & double-clicked (I've been uploading for close to 2 hours), and so, I lost over 30 minutes work which I now have to repeat.

I'm sure you've heard about this problem before. I use Windows 98, is this a particular Vendio problem, one that you will fix soon hopefully, or is this something with my computer or software, or an outdated Windows system problem that I can fix by downloading something?

Please reply when you get a chance, this is probably the single biggest frustration concerning my auctions, as it means completely lost work. I only upload 10 auctions at a time anymore at once, because the first time this happened, I lost over 6 hours of work!

It never happened with your older versions of AMP by the way, only with the current one.

 
 rtogui
 
posted on August 16, 2004 03:15:40 AM new
Hello,

1. Please go to the Windows Update site (click Tools > Windows Update in the Internet Explorer menu). Install the critical updates and Service Packs the site recommends, especially those for Windows and Internet Explorer.

2. Install also Visual Basic 6.0 SP5 Run-Time Files. The link to this kit is:
http://download.microsoft.com/download/vb60pro/Redist/sp5/WIN98Me/EN-US/VBRun60sp5.exe

Please let us know if you run into this problem again.

-Radu
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