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 aaronandelise
  		posted on October 15, 2004 09:15:36 PM new
We had an item close on: Oct. 3 and we are trying to relist it, but it is not in our closed.

It is item # 4154190291

$2225 New CHRISTIAN DIOR Lambskin Leather Pants 38 / 6
-------------------------------
It shoulde be right between:
CHRISTIAN DIOR Galliano Suede Leather Cargo Pants 8 40 (4154373344)

&

New ROBERTO CAVALLI Stylish Tan Graffiti Floral Jeans L (5328555303)

But it is not there and we cannot find it anywhere. Please tell us where we can retrieve this auction (it is still listed on eBay). Thank you.

 
 SonyaCS
  		posted on October 16, 2004 10:58:41 AM new
Hello,

In Sales Manager, there is an Import/Track option. If you use track you can get this item into your Control Panel.

Let us know if you have any trouble with this.

Regards,

Sonya
 
 aaronandelise
  		posted on October 16, 2004 04:04:42 PM new
I tried to use track and this was the only thing it said after using it:

No untracked auctions found.

Back to Control Panel


 
 aaronandelise
  		posted on October 16, 2004 04:09:04 PM new
The item 4154190291 has ended on eBay, so track does not seam to work. How can I get it back into Vendio for relisting?

For some reason Vendio completely lost the item/auction and it is not located in active, pending, or closed.

Thank you.

 
 SonyaCS
  		posted on October 16, 2004 06:36:10 PM new
Hello,

Please try refreshing your Active list a few times. It could possibly be stuck in there. If this does not work, please let us know.

Regards,

Sonya
 
 aaronandelise
  		posted on October 17, 2004 07:44:41 AM new
We tried refresh, but it still does not appear in closed, active, or pending.

The auction is closed, and still is shown by eBay as closed.

For some reason Vendio removed it from active, but did not take it from active to closed.

 
 ChristopherCS
  		posted on October 17, 2004 01:04:18 PM new
Hello,

This item did appear to be listed in the closed section, however without its PSM keys. When viewing closed items only, you will find it on page 2 about halfway down. We refreshed the page and the PSM keys appeared, so you can manage this item.


Regards,
Christopher
 
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