posted on December 21, 2004 10:40:22 AM new
I just opened an account at Vendio, but can't figure out how to start listing items! I've set up my preferences, uploaded some images, and I'm all ready to start creating and launching a whole bunch of eBay ads, but...
I CAN'T FIGURE OUT WHERE TO CLICK!!!! What's the secret to creating ads here at Vendio? It must be very well hidden, no matter what I click on, it's either not relevant, or is advertising and information on Vendio services..
posted on December 21, 2004 10:44:14 AM new
Hello,
You have to pick a Sales Manager plan in order to begin listing. Right now you are signed up only for image hosting and customer manager (trial). If you click on Sales Manager, there is a Get Started button in orange to sign up for Sales Manager Merchandising Edition.
Once you sign up, you'll see some sub links in Sales Manager. One of them is Create Listing -- click on eBay in order to get started.
If you have any questions about this process please let us know.
posted on December 21, 2004 10:54:34 AM new
Thanks Sonya. I actually saw that link "get started" but I figured that since I had already signed up, selected image hosting, uploaded images, enetered credit card info and set preferences I figured I was all set up and ready to go. It had appeared to me that I was automatically on the two week free trial upon signing up.
First, I want to thank you for your prompt reply, but you should really talk to the IA (information architecture) and content & development guys & gals. Quite honestly (and at the risk of sounding conceited) I'd like to say that I'm fairly computer literate, been selling on eBay for 4 years, and also am a web developer. That has got to be one of the most confusing sign up procedures I've ever seen. If it baffled me, I'm sure I'm not the only one, infact I almost quit and left. You can only imagine how many other people actually do that...
But on a positive note, looks like you have a good system otherwise. Fees look reasonable, I'm actually switching from another auction mangement service that was just getting too pricey. I like your pay-as-you-go plan, looks like the best one for me.
posted on December 21, 2004 11:05:13 AM new
Hello,
I'm sorry you had such difficulty figuring out what to do next. I will definitely forward your feedback on to the appropriate department.
Since you are fairly new, you may want to check out our Knowledge Base in the Help section if you get stuck navigating through the site, creating listings, etc. It's a great resource with a lot of information. You can always ask us for help as well.
If you need help figuring out the right plan for your needs, let us know. We are more than happy to assist you in picking the most economical plan for your needs.
posted on December 21, 2004 11:08:40 AM new
Sonya, I tried the knowledge base, but it was down for quite a while, while I was in need of help. But I see that it's working now. I think this forum looks like a good resource too. Thanks.
posted on December 21, 2004 02:28:44 PM new
Welcome Powermedia
Go into EBay Outlook under Community and you will learn lots of things. A great group, very helpful and extra nice. A few that make Ebay life bearable with their quips, jokes and trivia.
posted on December 21, 2004 05:34:45 PM new
Thanks Niel, I did take a quick look there. I'm sure it will be a great place to find answers & get ideas. I only wish there was more time in the day to read all those entries, some of them are really interesting!
