posted on January 5, 2005 06:24:58 AM new
I have noticed that when I use calculated shipping (and maybe this is an across the board problem now even with fixed rate shipping), that my customers are not getting the correct shipping discount on multiple item purchases. Previously this was working correctly as I have it set up for them to pay the full amount of the most expensive postage and then 50% off the shipping on additional items. Today for example a customer bought 4 books. Postage on each would have been $4.75 for the first and $4.01 for each of the other three.....full postage being $16.78. Vendio checkout charged $13.28. It should have been $10.75. No insurance was involved. Please check into this.....I have already manually corrected a couple, having to stop and recalculate, delete totals....etc. and otherwise wasting a lot of time. Thanks.....
posted on January 5, 2005 06:38:34 AM new
Sorry to bother you......I went back again to check my settings on this and did find the error......on my part......again.....sorry for the trouble.
