corksmom
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posted on March 29, 2005 11:29:27 AM new
HI - I just enabled this feature. I selected the leave it after it has been left for me function. When I go and look at my post sale items - they all show the I will leave it manually function. Will this change take effect on all items purchased after I changed the setting? Or how does this work?
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DianaCS
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posted on March 29, 2005 11:52:50 AM new
Hi corksmom,
The auto-feedback settings will take effect only on listings that close after the setting is enabled. You'll still need to send feedback manually on listings that have closed already.
Thanks,
Diana
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questique2000
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posted on March 30, 2005 03:52:27 PM new
I have had about 10 auctions end after I set my auto feedback. None of them are getting the auto feedback.
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SonyaCS
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posted on March 30, 2005 04:38:12 PM new
Hello,
You are on the Annual Listing Plan, which does not include Post Sale features. The Automatic Feedback feature is a post sale feature so unfortunately, you will not be able to take advantage of this option on your current plan.
Regards,
Sonya
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questique2000
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posted on March 30, 2005 07:37:39 PM new
Well that stinks. Geez does everything have to be paid for to use. I spend $250 a year and about $75 bucks a month for this service.
Might even be more then most people pay and they still get that service. This is lame. time to look for better service I think.
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SonyaCS
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posted on March 31, 2005 09:43:25 AM new
Hello,
The Annual Plan has never given access to Post Sale Features. There are five other plans that contain post sale options.
Regards,
Sonya
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dennysdenn
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posted on April 4, 2005 06:56:42 AM new
I enabled the auto feedback and my auction says auto feedback after item is marked as shipped. I marked it on 3/31 and it still hasn't given the feedback.
Not very automatic to me.
So when will it do the feedback?
Dennis
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SonyaCS
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posted on April 4, 2005 09:30:31 AM new
Hi Dennis,
What is the item number? I checked your post sale, and the ones that have step 7 marked off all seem to have step 9 marked off as well.
Regards,
Sonya
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dennysdenn
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posted on April 4, 2005 11:05:30 AM new
Sonya,
Here is an item number.
6953734235.
I was puzzled by your response. 7 says I left feedback 9 says my buyer left me feedback. so I don't understand what you are saying.
When I select #6 shouldn't automatic feedback mean that feedback is then left for my customer?
Dennis
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SonyaCS
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posted on April 4, 2005 05:40:04 PM new
Hi Dennis,
I am sorry for my previous answer to you, I had mixed your settings up with another customer's settings. Step 6 means that you've sent a shipment notification to your buyer. You have your settings set to send out the feedback after the item is marked as shipped, so whenever step 5 is manually marked off by you, step 7 should go off as well.
Item 6953734235 has steps 1-4 marked off and step 6 marked off. If you mark off step 5, then the feedback should go out.
Regards,
Sonya
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dennysdenn
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posted on April 7, 2005 08:13:01 AM new
Thanks it is working very well now.
Dennis
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