charlotts
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posted on May 18, 2005 11:43:28 AM
This must have to do with the new CHECK OUT, three claims this morning of not being able to check out... what's happening!?
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rtogui
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posted on May 18, 2005 12:52:02 PM
Hello,
Please provide us with one or two listing numbers. What problem do your customers encounter?
Thanks,
-Radu
Got Questions? Check out Vendio's Help Center at http://www.vendio.com/service/ !
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davebraun
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posted on May 18, 2005 01:05:33 PM
Could you please contact me with your paypal ID? Your other payment sysen will not work for me. It said fatal error. I have tried several times. Thank You, Tonya ID-schnean
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charlotts
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posted on May 18, 2005 01:28:00 PM
I replied in a separate email with the auction numbers. Here are the numbers again, they all just seem to say they have trouble checking out.
"hi. i am trying to pay you but the checkout is not working. please send a paypal invoice and i will pay you promptly. thanks." ITEM NUMBER 7322015580
"I am the winner of the Vintage beaded purse and I was trying to checkout but it would not let me. Please contact me as soon as possible so I know what I need to do next. Thank You and Please have a Blessed afternoon!!" ITEM NUMBER 8304967825
"I am having lots of trouble getting into this sight. Please Email me you
address and I will send you a check or let me pay you through PatPal. This is for ebay item # 7320419557, a green depression glass pitcher"
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cashinyourcloset
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posted on May 18, 2005 03:53:44 PM
One of my customers got a fatal error also, but then she tried again and it went through.
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mstwostepin
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posted on May 18, 2005 05:01:26 PM
One of the items that I sold tonight, the customer tried to click on the "checkout thru Vendio" link.
She got this message:
Fatal error: Call to a member function on a non-object in /var/www/lib/php/v2/preferences.inc on line 88"
So, I asked her if she was in eBay clicking through or my Vendio checkout.
Answer: It was in Vendio checkout. I payed by following the link at the bottom of your email. Everything sent from Ebay to "checkout" through them didn't work.
Do I need to set something up differently? This problem is recent since the Vendio shipping *updates*.
thanks in advance
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charlotts
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posted on May 18, 2005 05:17:11 PM
How about one more!?
This is becoming extremely annoying, and it's upsetting our customers, how about a reply as a courtesy to begin with. At least let us know what is happening.
" have not been able to pay for this item - I keep getting a fatal error message after I put my email address in - what should I do?"
Item Number 7321098395
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SonyaCS
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posted on May 18, 2005 05:18:06 PM
Hello everyone,
We are looking into this but we need some information before we proceed.
charlotts -- did they say that it was the fatal error issue, or something else?
cashinyourcloset and mstwostepin -- can you give us the item numbers?
Regards,
Sonya
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mstwostepin
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posted on May 18, 2005 05:21:46 PM
My item # is 5557571678
This is the only one that I've had today. But, she *may* have been the only one to actually use the Vendio checkout button from within eBay.
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charlotts
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posted on May 18, 2005 07:28:36 PM
The last one I mention was told it was a fatal error. I don't know of the others. Whenever I use " " at the beginning or ending of a paragraph shows I am quoting buyers exact words.
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LIVINGDREAMS101
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posted on May 18, 2005 10:48:55 PM
Im having exact same problem. Here is one of the item numbers 5390159271
At this point I have had it with vendio. And will move to marketworks this weekend. I need a reliable auction management company. And they seem to be a little more but more reliable. Besides this and many other MAJOR problems this year. I am over things not showing paid when paid. I am over having to do the legwork and pay vendiop $500 a month. I know I have to be one of there bigger seller and lets just say this
NOT IMPRESSED
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victorianviva
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posted on May 19, 2005 07:17:32 PM
I too have had the same problem. Customers are getting upset. Plus items that have been paid are not showing up as paid !!
Viva's Antique's And Collectibles
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DianaCS
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posted on May 19, 2005 10:50:00 PM
Hi there,
We are in the process of investigating this problem, and be assured it is logged as a high-priority issue. We are working on it as we speak, and we believe it will be resolved shortly. Thank you for your patience, and I do apologize for the inconvenience.
Best regards,
Diana
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charlotts
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posted on May 20, 2005 05:58:44 AM
I had left my post sale auctions untouched so you could see them in their "conflicted" state. I need to update them now manually before it gets out of hand.... even further. You really need to fix this NOW. I have several customers unhappy as it is, it will not help with all those customers that complain on a daily basis about using Vendio.
How could you launch something without beta testing it before????
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charlotts
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posted on May 20, 2005 08:08:22 AM
...and another...
"I tried to follow your checkout instructions but when I entered my email address I got a fatal error message...what to do now?"
7322249632
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rtogui
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posted on May 20, 2005 08:22:48 AM
Hello,
This issue has now been fixed, and it should not happen with new checkouts.
As for buyers who have encountered the error, we would recommend you to ask them to checkout again through the link in the listing.
Thanks all for the help you provided in locating the issue.
-Radu
Got Questions? Check out Vendio's Help Center at http://www.vendio.com/service/ !
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arden
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posted on May 20, 2005 03:59:35 PM
Hi there:
I've had 2 customers this week who can't check out...
ebay item number 5391134706 which was an auction where customer has still not paid. I sent her an ebay invoice finally...
and
4383094571 which was a BIN: customer says: " was the high bidder on your duncan phyfe dining table... I tried to pay via
vendio, but they appear to be having technical difficulties".
Are other folks having problems???
...arden
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